Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $55,000.00 - $57,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Matching 401k
Paid Time Off
Professional training
Employee assistance program
Job Description
SREE Hotels LLC is a prominent hospitality company known for managing premier hotel properties that focus on exceptional guest experiences and operational excellence. One of their distinguished properties, The Cincinnatian Hotel, a member of the Curio Collection by Hilton, is located in the heart of Downtown Cincinnati. This hotel is celebrated for its blend of historic charm with modern luxury, providing guests with a unique and memorable stay. SREE Hotels LLC prides itself on fostering a supportive work environment where professional growth is encouraged and team members are valued for their contributions. The Cincinnatian Hotel offers an inviting atmosphere not... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 3 years of hotel supervisory or management experience
- Experience with Hilton brand standards preferred
- Proficiency with property management systems
- Excellent problem-solving skills
- Flexibility to work variable hours including weekends and holidays
- Ability to handle fast paced work environment
- Strong communication and interpersonal skills
- Ability to walk and stand for extended periods
- Fluency in English language
Job Qualifications
- At least 3 years of hotel supervisory or management experience required
- Hilton brand experience strongly preferred
- Full operational knowledge of property management system
- Must be a positive role model for staff and co-workers with ability to identify and resolve problems timely
- Must be flexible in work hours to accommodate last minute changes in scheduling
- Must be able to change tasks and adjust energy level needed to accommodate a fast paced environment
- Must have strong interpersonal skills to engage and interact with associates and guests
- Must be detail oriented in supervising staff, inspection of facilities and completing assignments
Job Duties
- Provide vision for the staff by promoting company and brand standards
- Interview, hire and onboard new staff to meet the highest levels of guest service
- Ensure new associates participate in new-hire orientation and make sure all associates receive proper job-related training as well as participate in all required ongoing training requirements
- Schedule staff for appropriate levels of service that drive guest satisfaction yet maintain profitability
- Fill in whatever capacity is needed when staffing levels are limited due to unexpected surges in occupancy, inclement weather, call outs or any other unforeseen reason
- Coach and mentor staff to facilitate high associate satisfaction
- Process daily deposits and make collection calls to customers with direct billing approval
- Identify and take action to drive incremental revenue during high demand times through effective yield management
- Conduct daily and weekly inspections of the entire facility and work with other department leaders to ensure cleanliness and maintenance issues are addressed timely and effectively
- Review daily audit reports for accuracy and investigation of any irregularities
- Provide feedback to staff during staff meetings about guest survey scores, associate survey scores, financial goals/budgets, and operational issues to facilitate associate understanding and buy-in toward areas in need of improvement
- Interact with guests when there is a complaint and resolve it to their satisfaction
A simple hiring platform for hospitality businesses.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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