Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
performance bonuses
Job Description
Daly Seven Inc. is a reputable hotel management company known for operating high-quality hotels with a strong emphasis on service excellence and operational efficiency. Specializing in hospitality management, Daly Seven Inc. ensures properties under its portfolio maintain exceptional standards in guest experience, operational management, and team leadership. The company is committed to fostering positive work environments and delivering seamless guest services through trained and motivated staff. They pride themselves on leadership development and sustainability within their hotel operations, making them a recognized name in the hotel industry.
The Assistant General Manager (AGM) position at Daly Seven Inc. represents a pivot... Show More
The Assistant General Manager (AGM) position at Daly Seven Inc. represents a pivot... Show More
Job Requirements
- High school diploma or equivalent
- prior hotel management experience preferred
- strong leadership and interpersonal skills
- ability to work a flexible schedule including nights, weekends, and holidays
- excellent customer service orientation
- availability to respond to emergencies when off-site
- ability to handle multiple tasks and prioritize under pressure
- proficiency in basic financial and administrative tasks
- strong communication skills
Job Qualifications
- Experience in hotel front desk operations
- ability to lead and train staff effectively
- knowledge of hospitality industry standards and franchise policies
- strong problem-solving skills
- experience with revenue management and group booking assistance
- proficiency in financial reporting and audit procedures
- ability to work independently and as part of a team
Job Duties
- Directly supervise, lead, and train the front desk staff in collaboration with the General Manager
- foster a positive work environment and promote teamwork and collaboration
- provide excellent customer service and address guest concerns
- work daily shifts on the front desk during periods of slow business and while desk clerks are on breaks
- monitor desk clerk performance and work alongside the General Manager to conduct disciplinary actions if needed
- lead staff meetings and brand training with front desk clerks
- serve as the main contact during call-outs and fill-in for shifts as needed
- if not at the property, must be available by phone in case of emergency
- drive revenue and collaborate with the Director of Sales as needed
- attend at least two revenue calls per month
- assist with the management of group bookings
- compute timecards daily, reconcile housekeeping reports, maintain room inventories, and complete Daily Payroll Report if requested by the General Manager
- complete Daily Business Reports, review audit, count money, and make deposits in General Manager's absence
- run Direct Bill Statements and mail on a weekly basis
- enter payments as received
- assist in recruiting, training, and supervising hotel employees
- assist other hotel departments when needed
- inspect 25% of guest rooms monthly for General Manager's inspection
- monitor onsite safety measures and team safety meetings
- train under and assist General Manager in all property operations and act for General Manager in his/her absence
- complete Daly Seven Inc. and/or Franchise Company training as required
- ensure Daly Seven Inc. policies and Franchise standards are consistently met and documented
- perform any other duties as assigned by General Manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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