Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $40,000.00 - $45,000.00
Work Schedule
Flexible
Benefits
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
401K Matching
Professional Development
competitive salary
Job Description
SREE Hotels LLC is a reputable hospitality company dedicated to delivering exceptional guest experiences through its portfolio of properties. One of its premier establishments is the SpringHill Suites by Marriott hotel located in Downtown Columbia, a vibrant and convenient location that attracts both business and leisure travelers. SpringHill Suites by Marriott is known for its modern and comfortable accommodations, outstanding customer service, and a commitment to maintaining the highest standards of the Marriott brand. As part of a globally recognized hotel brand, the property benefits from Marriott's wide-reaching reservation system, innovative guest services, and quality assurance protocols, ensuring guests consistently... Show More
Job Requirements
- Bachelor’s degree in hospitality management or related field preferred
- at least 3 years of hotel supervisory or management experience
- proficiency with hotel property management systems
- strong communication and leadership skills
- ability to work flexible hours including weekends and holidays
- fluency in English
- ability to stand and walk for extended periods
- capability to manage multiple tasks in a fast-paced environment
- willingness to travel occasionally for training or meetings
Job Qualifications
- At least 3 years of hotel supervisory or management experience
- marriott brand experience strongly preferred
- full operational knowledge of property management system
- must be a positive role model for staff and co-workers with ability to identify and resolve problems timely
- must be flexible in work hours to accommodate last minute changes in scheduling
- must be able to change tasks and adjust energy level needed to accommodate a fast paced environment
- must have strong interpersonal skills to engage and interact with associates and guests
- must be detail oriented in supervising staff, inspection of facilities and completing assignments
Job Duties
- Provide vision for the staff by promoting company and brand standards
- interview, hire and onboard new staff to meet the highest levels of guest service
- ensure new associates participate in new-hire orientation and make sure all associates receive proper job-related training as well as participate in all required ongoing training requirements
- schedule staff for appropriate levels of service that drive guest satisfaction yet maintain profitability
- fill in whatever capacity is needed when staffing levels are limited due to unexpected surges in occupancy, inclement weather, call outs or any other unforeseen reason
- coach and mentor staff to facilitate high associate satisfaction
- process daily deposits and make collection calls to customers with direct billing approval
- identify and take action to drive incremental revenue during high demand times through effective yield management
- conduct daily and weekly inspections of the entire facility and work with other department leaders to ensure cleanliness and maintenance issues are addressed timely and effectively
- review daily audit reports for accuracy and investigation of any irregularities
- provide feedback to staff during staff meetings about guest survey scores, associate survey scores, financial goals/budgets, and operational issues to facilitate associate understanding and buy-in toward areas in need of improvement
- interact with guests when there is a complaint and resolve it to their satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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