Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $38,200.00 - $62,900.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Educational Reimbursement
Job Description
Hyatt House Salt Lake City Downtown is part of the distinguished NCG Hospitality family, an award-winning, family-owned third generation business recognized as a leader in the ownership, development, and operation of premier hospitality properties. NCG Hospitality manages over 30 upscale hotels across multiple locations, consistently fostering an environment that celebrates genuine customer engagement, teamwork, and professional growth. Headquartered in the United States, NCG Hospitality champions a service culture grounded in mutual respect, core values, and a commitment to excellence in all facets of the hospitality experience.
Joining the Hyatt House Salt Lake City Downtown as a Hotel Assistant General M... Show More
Joining the Hyatt House Salt Lake City Downtown as a Hotel Assistant General M... Show More
Job Requirements
- High school diploma or equivalent
- Minimum three years of related hotel experience
- At least two years in hospitality management
- Excellent communication skills
- Strong leadership abilities
- Ability to multitask and work under pressure
- Proficiency in front office systems and Microsoft Office
- Willingness to work flexible hours including weekends and holidays
Job Qualifications
- Three years of related work experience in hotels
- At least two years in a hospitality management position
- Strong organizational skills and attention to detail
- Ability to handle pressure with poise and finesse
- Strong leadership and a professional image
- Strong customer service skills including problem-solving and complaint resolution
- Ability to work in a fast-paced setting
Job Duties
- Provide exceptional guest service while setting high service standards for the front desk team to follow
- Maintain regular contact with in-house guests and community clients to foster loyalty and satisfaction
- Supervise team including hiring, training, scheduling, and performance management
- Cultivate a supportive, inclusive, and engaging work environment where team members can thrive
- Ensure the safety of guests and team members by upholding all safety procedures and standards
- Support service quality by addressing guest concerns and initiating prompt, effective solutions
- Maximize revenue and occupancy through accurate room sales, upselling, and future reservation practices
- Assist with accounting functions including billing, reporting, and financial reconciliation
- Monitor and support procedures related to inventory, key control, and monetary handling
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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