Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $43,300.00 - $71,300.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee assistance program
Job Description
Kimpton Hotels & Restaurants, founded by Bill Kimpton in 1981 in San Francisco, is a pioneer in boutique hospitality known for reinvigorating the hotel industry with a culture that promotes heartfelt, human connections. The company stands apart with its rebellious spirit that challenges impersonal, generic hospitality norms. At Kimpton, the vibrant, genuine personalities of its staff are valued and celebrated, creating an invigorating and empowering workplace that fosters creativity and self-leadership. This distinctive culture permeates every aspect of the guest experience, ensuring that guests not only enjoy exceptional service but also feel a personal connection with the staff and the... Show More
Job Requirements
- 3+ years management experience in hospitality or similar industry
- Bachelor's degree preferred
- Ability to diplomatically take care of difficult situations and people
- Experience with Opera and Microsoft Office Suite, Merlin, Kipsu, Hotsos is helpful
- Flexible schedule, able to work evenings, weekends and holidays
- Food Handler and Alcohol Awareness Certification
- Excellent skills in budgeting, expense management, inventory, payroll, labor costing, staffing, marketing, owner relations, and PL management
- Able to interpret a variety of instructions and regularly exercise independent judgement and discretion
- Proven systems knowledge and experience with Avero/Aloha, Micros and ADP/eTime payroll or combination of these systems
- Financial and business analysis skills, and demonstrated ability to analyze operating, forecast, and budget information
Job Qualifications
- 3+ years management experience in hospitality or similar industry
- Bachelor's degree preferred
- Ability to diplomatically handle difficult situations and people with integrity
- Experience with Opera, Microsoft Office Suite, Merlin, Kipsu, and Hotsos is helpful
- Flexible schedule able to work evenings, weekends, and holidays
- Food Handler and Alcohol Awareness Certification
- Excellent skills in budgeting, expense management, inventory, payroll, labor costing, staffing, marketing, owner relations, and profit and loss management
- Ability to interpret various instructions and exercise independent judgment and discretion
- Proven knowledge and experience with Avero/Aloha, Micros, and ADP/eTime payroll systems
- Financial and business analysis skills with demonstrated ability to analyze operating, forecast, and budget information
Job Duties
- Lead the Front Office department to provide extraordinary guest experiences while performing within financial guidelines
- Assist General Manager in directing and leading all hotel operations ensuring a high level of guest service
- Be visible in public areas during peak times to greet guests and offer assistance including Grab and Go area
- Monitor quality of service in Grab & Go outlet and work collaboratively to plan, prepare and operate it efficiently and strategically
- Maintain full compliance with all applicable local liquor laws and health and sanitation standards
- Prepare and maintain reports such as payroll, revenue, employee schedules, and training records ensuring compliance with certification requirements
- Assist in menu planning and preparations
- Work with outside companies supplying food, drinks, and equipment for kitchen, bars, and restaurants
- Analyze food and drink sales and costs to develop budget and compare performance with other hotels
- Pilot test and implement new branded concepts
- Improve existing branded restaurant concepts including F&B standards and equipment
- Develop strategies to improve F&B and Grab & Go programs and operations including operational standards, financial results, and physical renovations
- Build and innovate guest satisfaction programs for housekeeping and front desk
- Coordinate all duties performed by Front Office and Grab & Go employees, monitor and maintain property interfaces
- Set and maintain a high level of guest service and respond to guest communications on platforms like Kipsu
- Collaborate with Front Office managers, Director of Housekeeping, and Director of Engineering to boost and implement company standards and culture
- Mentor, counsel, and discipline employees in your departments
- Supervise other hotel departments such as Security, Engineering, Front Office, and Housekeeping as needed
- Address complaints and resolve problems
- Plan, assign and direct work
- Hire, train, schedule, and support team members to maintain high morale and efficiency
- Ensure posting of schedules, complete and monitor payroll activities
- Follow procedures to handle cash, credit, and gift certificate transactions correctly
- Tour operating departments daily to ensure smooth operation and staffing
- Inspect rooms weekly with Housekeeping Manager, Property Engineer and General Manager
- Conduct weekly one-on-one meetings and quarterly check-ins with operational department heads
- Develop managers for advancement through training programs
- Build positive team-oriented environment focusing on guest experience through employee development
- Conduct operational management interviews
- Review and approve operating expenses and hold monthly financial reviews
- Ensure department heads maintain budgeted productivity and accounting procedures
- Perform other duties as requested by Vice President of Operations, Regional Director of Operations, and General Manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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