Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $40,000.00 - $42,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
employee discount
Paid Time Off
Health Insurance
Supplemental Insurance
Job Description
Oaktenn, Inc. is a well-established hospitality company operating four hotels in Sevier County, an area renowned for its vibrant tourism and welcoming atmosphere. As a local family-owned business, Oaktenn, Inc. prides itself on fostering a supportive and personal work environment where employees are valued beyond just their roles. Unlike large management corporations, Oaktenn emphasizes long-term relationships, personal accountability, and shared success. This commitment to a family-oriented business model creates a work culture that encourages growth, initiative, and collaboration among all team members. The company focuses on operational excellence, guest satisfaction, and innovative hospitality services that cater both to leisure and... Show More
Job Requirements
- Minimum of 1-3 years of hotel management experience
- Strong leadership skills
- Excellent communication and interpersonal skills
- Ability to work flexible hours, including evenings, weekends, and holidays
- High school diploma or GED required
- Associate or bachelor's degree in Hospitality Management or related field preferred
- Ability to manage multiple tasks in a fast-paced environment
- Working knowledge of property management systems and Microsoft Office
- Ability to resolve guest and employee issues professionally
- Familiarity with accounting, payroll, and financial reporting is a plus
- Physical ability to stand, walk frequently, and lift up to 35 lbs
Job Qualifications
- Minimum of 1-3 years of hotel management experience, preferably in a supervisory or assistant manager capacity
- Strong leadership, communication, and interpersonal skills
- Proven ability to manage multiple tasks and prioritize effectively in a fast-paced environment
- Working knowledge of hotel operations, property management systems (PMS), and Microsoft Office Suite
- Ability to resolve guest and employee issues with a solution-oriented, service-first mindset
- Familiarity with basic accounting, payroll, and financial reporting is a plus
- High school diploma or GED required
- associate or bachelor's degree in Hospitality Management or a related field preferred
- Ability to work flexible hours, including evenings, weekends, and holidays, as required
Job Duties
- Report to work on time in clean and professional attire
- Be available to work weekends, holidays, and variable shifts as business demands
- Support the General Manager in overseeing all operational departments
- Act as Manager on Duty in the absence of the General Manager
- Participate in the recruitment, training, scheduling, and performance management of staff
- Uphold company policies and procedures in alignment with local, state, and federal employment laws
- Lead daily operational meetings and assist with department head check-ins to ensure seamless communication and productivity
- Respond to guest inquiries, feedback, and complaints promptly and professionally
- Ensure that guest service standards are consistently met or exceeded in all areas of the hotel
- Conduct inspections of guest rooms, public spaces, and back-of-house areas for quality control and adherence to brand and company standards
- Monitor inventory levels and support procurement processes in collaboration with department heads
- Assist with preparing reports related to occupancy, labor, expenses, and other performance metrics
- Collaborate on implementing and achieving goals for Quality Assurance, revenue targets, guest satisfaction scores, and operational efficiency
- Promote a positive and professional work environment that encourages team engagement and employee retention
- Work closely with the General Manager and leadership to support new initiatives and property enhancements
- Maintain confidentiality regarding guest information, company policies, and internal operations
- Perform additional duties as assigned by the General Manager or leadership
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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