Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $38,600.00 - $63,500.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Vision Insurance
Medical insurance
Dental Insurance
401(k) match
Paid Time Off
Hilton travel benefits
Job Description
Hilton Hotels is a renowned global hospitality company known for its commitment to guest satisfaction, quality service, and exceptional accommodations. As part of an expansive network of luxury hotels and resorts, Hilton offers unparalleled experiences to travelers worldwide and continues to set the standard for hospitality excellence. The Hilton brand is synonymous with innovation, premium comfort, and outstanding customer service, attracting guests from diverse backgrounds for both business and leisure purposes. The company’s operational philosophy is rooted in delivering memorable stays through well-trained staff, modern facilities, and attention to detail that consistently exceeds guest expectations.
The role being of... Show More
The role being of... Show More
Job Requirements
- Previous supervisory position
- Experience with Hilton PEP Operating System
- University degree or diploma in hotel management or related field
- 2 to 5 years of hospitality industry experience
- Excellent public relations and guest complaint handling skills
- Strong management and supervisory skills
- Available to work weekends, holidays, and nights
- Must be available 24/7 for emergencies
Job Qualifications
- University degree or diploma in hotel management or related field
- 2 to 5 years of experience in the hospitality industry
- Previous supervisory experience
- Hilton PEP Operating System experience
- Experience in financial accounting, personnel supervision, and problem resolution
- Excellent computer system skills
- Strong public relations and guest complaint resolution skills
- Management and supervisory knowledge and ability
- Familiarity with franchise front desk standards and procedures
Job Duties
- Provide courteous guest service by responding promptly and efficiently to inquiries, requests and complaints
- Coordinate the delivery of guest services by other hotel departments and outside businesses
- Process all incoming and outgoing reservation and cancellation requests in a timely manner
- Assist guests upon arrival and handle check-in procedures swiftly and accurately
- Develop short-term and long-term financial operational plans for the Guest Services Department
- Operate PBX equipment to handle incoming and outgoing calls and paging of guests
- Ensure full compliance to hotel operating controls, policies, procedures, and service standards
- Interview, select, and train all front office staff including orientation and development programs
- Maintain physical product standards by managing preventative maintenance programs and scheduling deep cleaning activities
- Serve as Manager on Duty in absence of General Manager
- Be available 24/7 to respond to guest or employee emergencies
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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