Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $38,100.00 - $62,700.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Paid sick time
401(k)
Referral Bonus
Job Description
Courtyard Chandler Fashion Center, managed by NCG Hospitality, stands as a premier hospitality property recognized as a 2025 USA Today Top Workplace Winner. NCG Hospitality is a distinguished family-owned and operated entity, now in its third generation, known for its leadership in the ownership, development, and operation of over 30 hospitality properties. The company places a strong emphasis on fostering genuine customer engagement paired with a positive and team-oriented work culture. Employees are valued as key contributors, with a dedicated focus on celebrating their efforts and achievements. NCG Hospitality invests significantly in the career development of its team members by... Show More
Job Requirements
- High school diploma or equivalent
- Minimum three years of experience in hotel operations
- At least two years in a supervisory or management role within hospitality
- Proven ability to lead and motivate a team
- Excellent communication and interpersonal skills
- Ability to manage guest relations and resolve complaints effectively
- Proficiency in front office management software
- Flexible availability including weekends and holidays
- Ability to maintain composure under pressure
Job Qualifications
- Three years of related work experience in hotels
- At least two years in a hospitality management position
- Strong organizational skills and attention to detail
- Ability to handle pressure with poise and finesse
- Strong leadership and a professional image
- Strong customer service skills to include problem-solving and complaint resolution
- Ability to work in a fast-paced setting
Job Duties
- Provide exceptional guest service while setting high service standards for the Front Desk team to follow
- Maintain regular contact with in-house guests and community clients to foster loyalty and satisfaction
- Supervise team including hiring, training, scheduling, and performance management
- Cultivate a supportive, inclusive, and engaging work environment where team members can thrive
- Ensure the safety of guests and team members by upholding all safety procedures and standards
- Support service quality by addressing guest concerns and initiating prompt, effective solutions
- Maximize revenue and occupancy through accurate room sales, upselling, and future reservation practices
- Assist with accounting functions including billing, reporting, and financial reconciliation
- Monitor and support procedures related to inventory, key control, and monetary handling
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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