Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $37,700.00 - $62,100.00
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Daily Pay
401k
Paid training
Paid PTO
Referral program
Employee Discounts
Job Description
Kinseth Hotel Corporation is a reputable hospitality company managing a diverse portfolio of hotels and restaurants across various locations. Known for its commitment to quality service and guest satisfaction, Kinseth Hotel Corporation emphasizes a positive work environment and professional growth opportunities for its employees. The company supports a culture of collaboration, innovation, and excellence in the hospitality industry, aiming to provide guests with exceptional experiences at every property. Employees benefit from comprehensive health and wellness programs, competitive retirement plans, and exclusive discounts at all Kinseth hotels and restaurants. These offerings reflect the company's dedication not only to its guests but... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 2 years of experience in hotel or hospitality management
- Ability to work flexible hours including nights, weekends and holidays
- Strong organizational and time management skills
- Excellent verbal and written communication skills
- Ability to lead and motivate a team
- Basic computer skills including reservation software
- Customer service orientation
- Ability to handle confidential information with discretion
- Physical ability to perform job duties including standing, walking and lifting up to 50 pounds
Job Qualifications
- High school diploma or equivalent
- Previous experience in hotel management or hospitality industry preferred
- Strong leadership and supervisory skills
- Excellent communication and interpersonal abilities
- Knowledge of hotel operations, reservation systems and front desk software
- Ability to handle guest complaints and ensure high customer satisfaction
- Proficiency in managing cash and credit card transactions
- Ability to multitask and work under pressure
- Familiarity with safety and emergency procedures
- Team player with problem-solving skills
Job Duties
- Hires, trains, schedules, assigns duties and shifts to hotel workers and observes performances to ensure adherence to KHC policies and established KHC and franchise operating procedures
- Communicates and cooperates with other department heads to ensure coordination of activities, resolution of guest complaints and improve customer satisfaction
- Answers inquiries pertaining to property policies, services, guest complaints, compliments and concerns
- Develops and maintains guest information files regarding the property, community and surrounding attractions
- Manages the reservation system including inventory, rates, database, system security, reservations, advance payments, group reservations, VIP special services, pre-blocking rooms, close out dates, communication of fill dates and system backup
- Knows, adheres to and trains staff on cash and credit card handling procedures
- Files and posts all changes to the guest ledger and city ledger account
- Sends out letters of confirmation or returns checks when registration cannot be accepted
- Greets all guests in a warm, friendly, helpful manner, registers and assigns rooms to guests and ensures proper methods of payment and application of credit policies
- Ensures guest safety by following and enforcing established emergency and security procedures, maintaining key security and guest privacy
- Patrols public rooms, investigates disturbances, and resolves conflicts
- Monitors night audit for accuracy, folios, makes assessments on open balances without approved credit and takes appropriate action
- Plans and forecasts weekly room sales and prepares month end reports on city ledger and guest trays
- Required to monitor and maintain front desk, shuttle and security coverage at 100% and cover shifts if needed, including audit
- Train, oversee, and cover Van Driver and Housemen positions when necessary
- Ensure full compliance to Kinseth operating controls, policies, procedures and service standards
- Performs sudden audits on rooms and other operating areas
- Proactive leadership to all hotel team members
- Assist Food and Beverage Manager in overseeing the F&B operation - reviewing schedules, problem shooting issues with COGS, Labor
- Assist in overseeing banquet execution and maintaining Kinseth standards
- All other duties as assigned by the General Manager and Director of Operations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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