Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $43,300.00 - $71,300.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement savings plan
Employee Discounts
Professional Development
Flexible Schedule
Job Description
Kimpton Hotels & Restaurants is a renowned boutique hotel brand known for its heartfelt approach to hospitality and commitment to creating human connections. Founded by Bill Kimpton, the brand rose as a rebel against the impersonal and generic hospitality industry standards. Kimpton's philosophy centers on fostering meaningful and authentic interactions, not only with guests but also among team members and communities. Established in San Francisco in 1981, Kimpton Hotels have developed a distinctive culture characterized by creativity, self-leadership, and a vibrant, inclusive work environment. Their goal is to empower employees to express their genuine selves, which in turn enhances the... Show More
Job Requirements
- 3+ years management experience in hospitality or similar industry
- Bachelor’s degree preferred
- Ability to diplomatically take care of difficult situations and people
- Experience with Opera and Microsoft Office Suite, Merlin, Kipsu, Hotsos is helpful
- Flexible schedule, able to work evenings, weekends and holidays
- Food Handler and Alcohol Awareness Certification
- Excellent skills in budgeting, expense management, inventory, payroll, labor costing, staffing, marketing, owner relations, and PL management
- Able to interpret a variety of instructions and regularly exercise independent judgement and discretion about matters of significance
- Proven systems knowledge and experience with Avero/Aloha, Micros and ADP/eTime payroll or combination of these systems
Job Qualifications
- 3+ years management experience in hospitality or a related industry
- Bachelor’s degree preferred
- Ability to handle difficult situations diplomatically while maintaining integrity
- Experience with Opera, Microsoft Office Suite, Merlin, Kipsu, Hotsos is beneficial
- Flexible schedule to work evenings, weekends, and holidays
- Food Handler and Alcohol Awareness Certification
- Proficient skills in budgeting, expense management, inventory, payroll, labor costing, staffing, marketing, owner relations, and profit and loss management
- Ability to interpret diverse instructions and exercise independent judgment with discretion
- Experience with Avero/Aloha, Micros, and ADP/eTime payroll systems or similar software
Job Duties
- Lead a hardworking Front Office team to provide extraordinary guest experiences while adhering to financial guidelines
- Assist General Manager in directing all hotel operations and maintaining high guest service levels
- Be present in public areas during peak times to greet guests and offer assistance
- Build and innovate guest satisfaction programs for housekeeping and front desk
- Coordinate duties of Front Office and Grab & Go employees and maintain property system interfaces
- Ensure training and certification of employees in assigned departments
- Mentor, counsel, and discipline employees within your departments
- Supervise other hotel departments such as Security and Engineering when necessary
- Manage vendor orders and maximize sales in the Grab & Go
- Address guest complaints and resolve problems efficiently
- Plan, assign, and direct work schedules
- Hire, train, and support team members to maintain high morale and departmental efficiency
- Monitor payroll activities and ensure proper scheduling
- Follow procedures for handling cash, credit, and gift certificate transactions
- Conduct daily tours of operating departments to assess operations and staffing
- Inspect rooms regularly with department heads and the General Manager
- Hold weekly one-on-one meetings and quarterly reviews with department heads
- Develop management staff for future advancement through training programs
- Foster a positive, team-oriented work environment focused on guest satisfaction
- Conduct interviews and follow hiring procedures
- Review and approve operating expenses and hold monthly financial reviews
- Ensure department heads adhere to budgeted productivity levels and accounting procedures
- Perform other duties as assigned by senior management
- Maintain flexibility to work evenings, weekends, and holidays as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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