Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $43,300.00 - $71,300.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Flexible spending account
Employee assistance program
Job Description
Kimpton Hotels & Restaurants is a renowned boutique hotel brand founded by Bill Kimpton that revolutionized the hospitality industry with a heartfelt, human-centered approach. Established with a vision to create genuine connections between people, Kimpton has long been committed to fostering an environment where employees and guests alike feel valued and engaged. The San Francisco-born company has grown since 1981, consistently pioneering an exceptional culture rooted in creativity, self-leadership, and personal passion for enhancing others' experiences. This culture nurtures a diverse and vibrant workforce, empowering individuals to bring their unique talents and personalities to work and shine authentically. The hospitality... Show More
Job Requirements
- 3+ years management experience in hospitality or similar industry
- Bachelor's degree preferred
- Ability to diplomatically take care of difficult situations and people
- Experience with Opera and Microsoft Office Suite, Merlin, Kipsu, Hotsos is helpful
- Flexible schedule, able to work evenings, weekends and holidays
- Food Handler and Alcohol Awareness Certification
- Excellent skills in budgeting, expense management, inventory, payroll, labor costing, staffing, marketing, owner relations, and profit and loss management
- Able to interpret a variety of instructions and regularly exercise independent judgement and discretion
- Proven systems knowledge and experience with Avero/Aloha, Micros and ADP/eTime payroll or combination of these systems
Job Qualifications
- 3+ years management experience in hospitality or similar industry
- Bachelor's degree preferred
- Ability to diplomatically take care of difficult situations and people while exhibiting consistent integrity
- Experience with Opera and Microsoft Office Suite, Merlin, Kipsu, Hotsos is helpful
- Food Handler and Alcohol Awareness Certification
- Excellent skills in budgeting, expense management, inventory, payroll, labor costing, staffing, marketing, owner relations, and profit and loss management
- Able to interpret a variety of instructions and exercise independent judgement and discretion
- Proven systems knowledge and experience with Avero/Aloha, Micros and ADP/eTime payroll or combination of these systems
Job Duties
- Lead a flock of hardworking Front Office department that seek to provide extraordinary guest experiences, while performing within financial guidelines
- Assist General Manager in directing and leading all hotel operations ensuring and setting a high level of guest service
- Be in the public areas during peak times, greeting guests and offering assistance as needed
- Build and innovate guest satisfaction programs for housekeeping and front desk
- Assist with reservations and guest inquiries, when needed
- Coordinate all duties performed by FO and Grab & Go employees, monitor and maintain property interfaces
- Set and maintain a high level of guest service and respond to Kipsu and other platforms
- Assist with scheduling for all areas of Grab & Go and Front Office operations
- Collaborate with the FO managers, Director of Housekeeping, and Director of Engineering to boost and implement company standards, company culture and programs
- Ensure training of all employees working in assigned departments has been completed including required certifications
- Mentor, counsel, and discipline all employees along your departments
- Indirectly responsible for supervising other hotel departments such as Security, Engineering, FO, Housekeeping when needed
- Place orders with vendors and maximize sales in the Grab & Go
- Addressing complaints and resolving problems
- Plan, assign and direct work
- Hire, train, schedule and support team members directly accountable to this position, to maintain high team member morale and department efficiency
- Ensure posting of schedules for all department staff, complete and monitor payroll activities
- Follow specified procedures to correctly handle all cash, credit and gift certificate transactions
- Tour operating departments daily, ensuring smooth operation and staffing in all areas making adjustments as needed
- Inspect rooms regularly with Housekeeping Manager, Property Engineer and GM
- Conduct weekly one-on-one meetings and quarterly check-ins with all operational department heads to ensure proper training, review of financials, goals and operational performance
- Develop managers for future advancement through proficiency and corporate sponsored training
- Assist in building a positive team-oriented environment
- Prepare and conduct all operational management interviews and follow hiring procedures
- Review and approve all operating expenses
- Hold a monthly financial review with all department managers, MODs and available supervisors
- Ensure department heads maintain budgeted productivity levels and Kimpton standard checkbook accounting procedures
- Perform other duties as requested by Vice President of Operations, Regional Director of Operations, and General Manager
- Be flexible to work evenings, weekends and holidays as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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