Hotel Assistant General Manager
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $45,000.00 - $50,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401K Matching
Paid Time Off
Professional training
Employee Discounts
Job Description
SREE Hotels LLC is a reputable management company specializing in the hospitality industry, dedicated to delivering superior guest experiences through exceptional service and operational excellence. Their TownePlace Suites hotel located in Charlotte, NC, near Billy Graham Parkway, stands as a notable establishment within the Marriott family of brands, known for offering extended-stay lodging with the comforts and conveniences of home. This hotel serves business travelers, leisure guests, and long-term visitors alike, presenting an inviting environment that emphasizes comfort, convenience, and quality service.
The organization prides itself on fostering a work culture that values professional growth, supportive corporate leadership, and employe... Show More
The organization prides itself on fostering a work culture that values professional growth, supportive corporate leadership, and employe... Show More
Job Requirements
- Bachelor's degree in hospitality management or related field preferred
- at least 3 years of hotel supervisory or management experience
- proficiency in property management systems
- strong leadership and communication skills
- ability to work flexible hours including weekends and holidays
- ability to manage multiple priorities in a fast-paced environment
- fluency in English
- physical ability to stand and walk for extended periods
- excellent customer service and problem-solving skills
Job Qualifications
- At least 3 years of hotel supervisory or management experience required
- Marriott Brand experience strongly preferred
- full operational knowledge of property management system
- must be a positive role model for staff and co-workers with ability to identify and resolve problems timely
- must be flexible in work hours to accommodate last minute changes in scheduling
- must be able to change tasks and adjust energy level needed to accommodate a fast paced environment
- must have strong interpersonal skills to engage and interact with associates and guests
- must be detail oriented in supervising staff, inspection of facilities and completing assignments
Job Duties
- Provide vision for the staff by promoting company and brand standards
- interview, hire and onboard new staff to meet the highest levels of guest service
- ensure new associates participate in new-hire orientation and make sure all associates receive proper job-related training as well as participate in all required ongoing training requirements
- schedule staff for appropriate levels of service that drive guest satisfaction yet maintain profitability
- fill in whatever capacity is needed when staffing levels are limited due to unexpected surges in occupancy, inclement weather, call outs or any other unforeseen reason
- coach and mentor staff to facilitate high associate satisfaction
- process daily deposits and make collection calls to customers with direct billing approval
- identify and take action to drive incremental revenue during high demand times through effective yield management
- conduct daily and weekly inspections of the entire facility and work with other department leaders to ensure cleanliness and maintenance issues are addressed timely and effectively
- review daily audit reports for accuracy and investigation of any irregularities
- provide feedback to staff during staff meetings about guest survey scores, associate survey scores, financial goals/budgets, and operational issues to facilitate associate understanding and buy-in toward areas in need of improvement
- interact with guests when there is a complaint and resolve it to their satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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