Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $44,900.00 - $63,400.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
wellness programs
Job Description
Canyon Ranch is a premier integrative wellness company dedicated to inspiring a well way of life. Founded in 1979, Canyon Ranch has established itself as a trailblazer in the wellness industry by offering immersive and transformative experiences across multiple destinations, including Tucson, Arizona; Lenox, Massachusetts; a wellness retreat in Woodside, California; and the largest day spa in North America located at The Venetian Resort in Las Vegas. This company is recognized for its holistic approach to health and well-being, delivering personalized guidance from expert professionals specializing in health and performance, nutrition, spa and beauty, fitness and movement, as well as... Show More
Job Requirements
- High school diploma or GED
- Minimum three years of experience in hotel, resort or destination spa or related field
- At least one year of front office leadership experience
- Strong communication skills
- Excellent guest relation skills
- Detail-oriented and organized
- Ability to handle multiple tasks simultaneously
Job Qualifications
- High school diploma or GED
- At least 3 years of experience in hotel, resort or destination spa or related field
- At least 1 year of experience in a front office leadership position
- Excellent guest relations and communication skills
- Strong organizational skills and attention to detail
- Ability to manage staff and work collaboratively with other managers
- Experience with billing and budget management
- Ability to train and develop staff effectively
- Hands-on approach to daily operations
Job Duties
- Manage the smooth, cost-effective operation of the Guest Service, Night Audit and PBX departments
- Work collaboratively with managers across the property to ensure the highest level of guest satisfaction
- Maintain guest visibility and be available on the floor to support staff and guests
- Troubleshoot and resolve guest problems or complaints
- Coordinate reception, registration and account settlement for all hotel guests and members
- Develop and implement department policies and procedures
- Provide daily supervision and direction for all front office staff
- Assist with staff selection, onboarding, training, coaching and counseling
- Communicate with other managers and departments about unresolved incidents
- Manage departmental budgets and payroll expenses
- Ensure timely completion of staff training and certification
- Maintain and update all operations manuals and training materials
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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