Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $38,300.00 - $63,100.00
Work Schedule
Flexible
Benefits
complimentary and discounted Hyatt hotel rooms
flexible schedules
Paid Time Off
competitive pay
401(k) match
Medical insurance
Dental Insurance
Vision Insurance
Tuition Reimbursement
free annual VIA bus pass
Discounted parking
free meals provided in employee cafeteria
opportunities for career growth
Job Description
Hyatt Hotels Corporation is a global hospitality company known for its commitment to quality service and luxurious accommodations across numerous properties worldwide. As a leading name in the hotel industry, Hyatt focuses on delivering exceptional guest experiences through innovative services and a welcoming atmosphere. Their hotels range from upscale urban properties to resorts in vacation destinations, catering to leisure and business travelers alike. Hyatt values its employees and offers a working environment that promotes professional growth, inclusivity, and employee satisfaction. The company has a strong reputation for leveraging technology and customer-centric approaches to maintain its competitive edge in the hospitality... Show More
Job Requirements
- At least 2 years of experience in a reservations leadership role, preferably in a hotel environment
- Strong knowledge of Hyatt reservations systems
- Excellent organizational and communication skills
- Ability to motivate and manage a team
- Exceptional customer service skills and attention to detail
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced, dynamic environment
- Proficiency in Microsoft Office and other relevant software
Job Qualifications
- At least 2 years of experience in a reservations leadership role, preferably in a hotel environment
- Strong knowledge of Hyatt reservations systems
- Excellent organizational and communication skills
- Ability to motivate and manage a team
- Exceptional customer service skills and attention to detail
- Strong problem-solving and analytical skills
- Proficiency in Microsoft Office and other relevant software
Job Duties
- Manage the reservations process for both hotels, including overseeing the team responsible for taking and managing reservations, group rooming lists, and group sales bookings
- Ensuring all reservation requests are handled efficiently and accurately
- Develop and implement reservation strategies to increase occupancy and revenue
- Maintain up-to-date knowledge of room availability, rates, upgrades, and packages for both hotels
- Ensure the accuracy of reservations and maintain and update the hotel's reservation system and ensure that it is operating at peak efficiency
- Train, mentor, and develop the reservations team, ensuring high levels of performance, productivity, and job satisfaction
- Resolve any customer complaints or issues related to reservations promptly and professionally
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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