Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $38,300.00 - $63,100.00
Work Schedule
Flexible
Benefits
complimentary and discounted Hyatt hotel rooms
flexible schedules
paid time off (PTO)
competitive pay
401(k) match
Medical insurance
Dental Insurance
Vision Insurance
Tuition Reimbursement
free annual VIA bus pass
Discounted parking
free meals provided in employee cafeteria
opportunities for career growth
Job Description
Hyatt Hotels Corporation is a leading global hospitality company with a commitment to providing exceptional guest experiences through its diverse portfolio of hotels and resorts. Known for its focus on innovation, luxury, and superior service, Hyatt operates properties in various destinations worldwide, catering to both business and leisure travelers. With a remarkable reputation for quality and excellence, Hyatt continues to attract guests seeking memorable stays and outstanding accommodations.
The Area Reservations Generation Manager position at Hyatt Hotels plays a pivotal role in ensuring the smooth operation of the hotel's reservation process across multiple properties. This role is responsible for... Show More
The Area Reservations Generation Manager position at Hyatt Hotels plays a pivotal role in ensuring the smooth operation of the hotel's reservation process across multiple properties. This role is responsible for... Show More
Job Requirements
- At least 2 years of experience in a reservations leadership role preferably in a hotel environment
- Strong knowledge of Hyatt reservations systems
- Excellent organizational and communication skills
- Ability to motivate and manage a team
- Exceptional customer service skills and attention to detail
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced dynamic environment
- Proficiency in Microsoft Office and other relevant software
Job Qualifications
- At least 2 years of experience in a reservations leadership role preferably in a hotel environment
- Strong knowledge of Hyatt reservations systems
- Excellent organizational and communication skills
- Ability to motivate and manage a team
- Exceptional customer service skills and attention to detail
- Strong problem-solving and analytical skills
- Proficiency in Microsoft Office and other relevant software
Job Duties
- Manage the reservations process for both hotels including overseeing the team responsible for taking and managing reservations group rooming lists and group sales bookings
- Ensure all reservation requests are handled efficiently and accurately
- Develop and implement reservation strategies to increase occupancy and revenue
- Maintain up-to-date knowledge of room availability rates upgrades and packages for both hotels
- Ensure the accuracy of reservations and maintain and update the hotel's reservation system and ensure that it is operating at peak efficiency
- Train mentor and develop the reservations team ensuring high levels of performance productivity and job satisfaction
- Resolve any customer complaints or issues related to reservations promptly and professionally
- Connect with customers through online travel agency sites
- Liaise with other departments such as housekeeping and front desk to ensure the seamless delivery of guest services
- Monitor and analyze reservation trends and provide updates
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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