Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
comprehensive benefit package
Job Description
Hotel 43, part of the Block22 Companies, is a distinguished establishment in the hospitality industry, renowned for delivering exceptional guest experiences in the heart of downtown Boise. As a boutique hotel, Hotel 43 blends modern luxury with personalized service to create an inviting and memorable environment for visitors. The Block22 Companies are experts in hospitality, dedicated to crafting experiences that go beyond the ordinary, making Hotel 43 not just a place to stay, but a destination that reflects the vibrant culture and spirit of Boise.
At Hotel 43, the front desk agent plays a pivotal role in setting... Show More
At Hotel 43, the front desk agent plays a pivotal role in setting... Show More
Job Requirements
- Ability to stand for long periods of time
- ability to lift, carry and manipulate various items weighing up to 50 pounds
- must be available on weekends and holidays
- excellent written and verbal communication skills
- consistent positive attitude
- ability to problem solve and multi-task
- ability to work well independently and as part of a team
- competent level of IT proficiency
- previous experience in customer service is a plus
Job Qualifications
- Excellent written and verbal communication skills
- consistent positive attitude
- ability to problem solve and multi-task
- ability to work well independently and as part of a team
- competent level of IT proficiency
- previous experience in customer service is a plus
- availability on weekends and holidays
Job Duties
- Answer property questions
- provide accurate information regarding hotel amenities, rooms, restaurants, and directions
- perform all front desk duties including check-in, check-out, room assignments, and guest key issue
- verify charges, collect payment and post to the corresponding guest folio in an accurate and efficient manner
- assist in the coordination and support of other departments as necessary
- respond to and resolve guest complaints
- creatively solve problems
- anticipate, recognize, evaluate, and resolve potential difficulties
- create, change, and understand guest and group reservations
- maintain the appearance and operations of the front desk, lobby, and gift shop
- attend periodic department trainings and meetings
- complete all duties in accordance with property standards and company policies
- provide genuine hospitality, engage with guests, create experiences, and deliver exceptional customer service
- perform other related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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