Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $23.00
Work Schedule
Day Shifts
Benefits
Daily Pay
telemedicine
Health Insurance
Life insurance
401k plan
Paid Time Off
Holiday pay
Pet insurance
Employee assistance program
discounted hotel rooms
Savings marketplace discounts
Job Description
Collegiate Hotel Group is a renowned hospitality management company known for its commitment to delivering exceptional guest experiences across a diverse portfolio of boutique hotels and resorts. With a strong emphasis on quality service, innovative hospitality solutions, and a guest-centric approach, Collegiate Hotel Group has established itself as a leader in the industry. The group's properties are recognized for their unique design elements, personalized service, and dedication to creating memorable stays for all guests. As an Equal Opportunity Employer, the Collegiate Hotel Group values diversity and inclusion, fostering a work environment where employees can thrive and contribute to the company's... Show More
Job Requirements
- Front desk operations experience
- High school diploma/GED
Job Qualifications
- Front desk operations experience
- Knowledge of hotel front desk operations
- Basic math skills
- Ability to communicate effectively verbally and in writing
- Ability to exceed expectations of guests and team members
- Excellent time management skills
Job Duties
- Monitors daily status of rooms, rates, discount rates and packages
- Maintains current list of available rooms for walk situations
- Coordinates blocking of rooms for groups
- Acts as the service champion for the front office and creates a positive atmosphere for guest relations
- Communicates hotel’s unique design elements for effective storytelling
- Reviews guest satisfaction results and property audits to identify areas of improvement
- Drives front desk upsell program to assist in maximizing hotel revenue
- Solicits employee feedback and utilizes an open door policy
- Ensures staff communicates effectively with other hotel departments
- Maintains productive relationship with valet parking provider
- Ensures prompt and courteous service to guests
- Pre-registers guests according to standards
- Monitors/maintains employee schedule
- Monitors and ensures VIP arrivals are executed to highest standard
- Keeps track of rooms to ensure accurate status and readiness for check-in
- Interacts positively and professionally with guests to resolve issues
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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