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Job Overview
Compensation
Hourly
Range $11.25 - $15.75
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Paid training
flexible schedule
Job Description
The SERG Restaurant Group is a distinguished hospitality company that prides itself on delivering exceptional dining experiences through its network of quality restaurants. Known for its commitment to excellence, the group emphasizes warm, professional customer service and outstanding culinary offerings to create memorable moments for its guests. As a leader in the restaurant industry, the SERG Restaurant Group invests in skilled team members and fosters a welcoming, respectful work environment that supports career growth and personal development. Employees at SERG are valued for their contributions and are provided with the training and resources needed to succeed in a dynamic and... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Excellent communication skills
- Ability to multitask in a fast-paced environment
- Friendly and professional demeanor
- Availability to work flexible hours including evenings and weekends
Job Qualifications
- High school diploma or equivalent
- Previous experience in a customer service or hospitality role preferred
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong organizational and multitasking abilities
- Friendly and approachable demeanor
- Basic math skills for handling payments
- Ability to work flexible hours including evenings, weekends, and holidays
Job Duties
- Promote, work, and act in a manner consistent with the mission of the SERG Restaurant Group
- Warmly and graciously greet all guests and seat them at tables
- Open the front door for guests entering or leaving the restaurant when possible
- Provide guests with menus and inform them of their server's name upon seating
- Record guest names and the number of people in party and provide guests with estimated waiting time when immediate seating is limited
- Assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings
- Speak with guests to ensure satisfaction with food and service
- Answer telephone calls and respond to inquiries or transfer calls
- Maintain contact with kitchen staff, management, serving staff, and guests to ensure that dining details are handled properly and customers' concerns are addressed
- Inform guests of establishment specialties and features
- Receive and record guests' dining reservations
- Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary
- Relay messages to servers and bussers as needed
- Thank guests as they leave and invite them to return
- Attend all scheduled employee meetings and offers suggestions for improvement
- Coordinate with and assist fellow employees to meet guests' needs and support the operation of the restaurant
- Fill-in for fellow employees where needed to ensure guest service standards and efficient operations
- Take and prepare to-go orders
- Operate cash registers to accept payments for food and beverages
- Assist with preparing and serving food and beverages
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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