Job Overview
Compensation
Type:
Hourly
Rate:
Range $10.25 - $14.25
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
inclusive workplace environment
Job Description
Guest Services, Inc. is a premier hospitality management company and a National Park Service concessionaire with a rich history dating back to 1917. Recognized for excellence in managing a wide array of client sites, including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores, this company prides itself on providing best-in-class services and fostering a culture of diversity, equity, and inclusion. Guest Services, Inc. is an equal opportunity employer committed to creating an inclusive... Show More
Job Requirements
- Partial high school education
- High School Diploma/G.E.D. equivalent preferred
- Strong customer service abilities
- Ability to recognize when a problem has occurred and communicate it to management
- Ability to remain organized
- Ability to multi-task in a fast-paced environment
Job Qualifications
- Partial high school education
- High School Diploma/G.E.D. equivalent preferred
- Strong customer service abilities
- Ability to recognize when a problem has occurred and communicate it to management
- Ability to remain organized
- Ability to multi-task in a fast-paced environment
Job Duties
- Greet customers in a positive and welcoming manner
- acknowledge customers in a friendly manner upon their exit, inviting them to return
- anticipate the customers' needs, and respond appropriately with a sense of urgency
- answer telephone and direct calls where necessary
- make reservations, answer questions, and give directions patiently and warmly
- escort customers to their tables and assist in seating
- present menus according to unit guidelines
- resolve customer issues, ensuring customer satisfaction
- alert management when needed
- clean and organize lobby area and host stand
- complete closing duties as assigned
- be familiar with all unit services/features and local attractions/activities to respond to customers' questions accurately
- maintain awareness of safety issues, and report them immediately to your manager
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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