Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $11.00 - $16.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Paid holidays
Uniform allowance
Job Description
Colcord Hotel, a distinguished establishment under the Curio Collection by Hilton, is an iconic boutique hotel located in the vibrant heart of downtown Oklahoma City. The hotel stands as a perfect harmony between historic charm and contemporary luxury, being the city’s first skyscraper and embracing its rich heritage while offering upscale conveniences. With 108 stylishly designed guest rooms, the award-winning Flint Restaurant, and a dedication to personalized service, Colcord Hotel creates memorable experiences steeped in elegance and warm hospitality. The hotel fosters a culture where history is celebrated and innovation is encouraged, making it a standout destination for both leisure... Show More
Job Requirements
- Must be at least sixteen years old (at least 21 years old to serve alcoholic beverages)
- previous experience in restaurant or customer service preferred
- successful completion of restaurant training course
- high school diploma or GED preferred or currently enrolled
- ability to work all shifts including weekends and holidays
- excellent communication skills
- physical ability to stand and walk for up to eight hours
- ability to lift trays and items weighing up to 40 pounds
- closed toe, non-canvas, non-skid soled shoes
- excellent attendance and punctuality
Job Qualifications
- High school diploma or GED preferred or currently enrolled in secondary education completion
- at least 1 year of restaurant or customer service experience
- previous experience as a server preferred
- successfully completed restaurant training course
- fluency in reading, writing, and speaking English
- excellent personal presentation and interpersonal skills
- effective communication skills with guests, co-workers, and supervisors
- ability to organize and prioritize in high pressure situations
- knowledge of restaurant menu, ingredients, cooking techniques, property details, and upcoming events
- basic knowledge of sanitation practices
- knowledgeable of computer operations and reservation systems
- ability to absorb large amounts of information quickly including service procedures and dining room layout
- multitasking ability
- ability to maintain excellent attendance and punctuality
- willingness to work all shifts, weekends, and holidays
Job Duties
- Monitors guests entering and exiting dining area
- graciously greets guests upon their arrival
- maintains an accurate, fair and up-to-date waitlist and seating chart
- informs guests when their table is ready
- escorts guests to their seats, provides menus to guests, and informs them of the name of their server
- utilizes Open Table to take reservations, review the daily reservation book, and seat guests without reservations
- has complete working knowledge of the menus and daily availability
- familiar with frequent guests and their preferences
- directs seating rotation within the restaurant to ensure smooth work flow
- familiar with server stations, daily assignments, timing patterns, and workload capacity
- balances customer flow among service stations considering guest and server preferences
- oversees general functioning of dining room during meal service, relays information to service personnel, requests guest satisfaction feedback and makes necessary adjustments
- responsible for answering dining room telephone, taking reservations and messages
- handles guest service issues promptly and graciously, reports issues to Restaurant Manager on Duty
- completes table checks, operates cash register, and reconciles cash till
- maintains cleanliness of workstation and surrounding areas
- ensures continuous presence at host stand
- communicates guest preferences to service team
- notifies management of possible seating delays
- assists servers and bus persons with duties as needed
- wears required uniform and adheres to grooming/dress policies
- maintains professional conduct visible to guests
- maintains teamwork and communication with co-workers and supervisors
- adheres to company and departmental procedures, policies, expectations, and quality standards
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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