Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $10.00 - $13.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee assistance program
Job Description
Pueblo of Sandia is a respected establishment known for its commitment to integrity, fairness, collaboration, communication, and recognition of performance excellence. This organization not only values its workforce but also fosters an environment aimed at attracting and retaining qualified individuals while offering opportunities for professional growth. Situated in New Mexico, the Pueblo of Sandia provides a culturally rich work environment reflecting the heritage of the local community and emphasizing a strong teamwork-based approach. The Pueblo of Sandia operates various hospitality venues, including restaurants and bars that welcome guests with warm, authentic service that underscores their philosophy of excellence. Their dedication... Show More
Job Requirements
- Must be at least 18 years of age
- High school diploma, GED certification, or equivalent preferred
- Must be able to successfully pass a stringent background investigation
- Will require a pre-employment and random drug screening
- Ability to stand and/or walk for more than four hours per day
- Must be able to lift at least 25 pounds
- Able to work in environments with moderate exposure to elements such as extreme temperatures, dirt, dust, fumes, unpleasant odors, and/or loud noises
- Punctual and regular attendance as per the assigned schedule
- Ability to perform physical activities including balancing, climbing, crawling, crouching, feeling, finger dexterity, grasping, hearing, kneeling, lifting, pulling, pushing, reaching, seeing, walking, sitting, standing, stooping, and talking
Job Qualifications
- Must be at least 18 years of age
- High school diploma, GED certification, or equivalent preferred
- Ability to deal effectively and professionally with the general public
- Strong organizational skills to manage reservations, seating arrangements, and guest requests efficiently
- Ability to quickly address guest concerns or complaints and resolve issues to ensure guest satisfaction
- Skills in working closely with staff to ensure smooth operations and guest satisfaction
- Ability to provide warm and welcoming hospitality to guests
- Ability to handle multiple tasks simultaneously such as answering phone calls, managing reservations, and seating guests
- Excellent time management skills to prioritize tasks and ensure timely service to guests
- Maintains the highest standard of personal hygiene
- Ability to work harmoniously and professionally with co-workers and supervisors
Job Duties
- Greets guests as they arrive with a friendly and welcoming demeanor
- Escorts guests to their tables, providing assistance as needed such as pulling out chairs and presenting menus
- Answers phone calls and inquiries regarding reservations in a professional manner
- Accurately records reservation details and special requests in the reservation booklet or system
- Communicates special requests or VIP guests to the appropriate personnel
- Maintains a positive attitude and professional appearance
- Relays important information to guests such as wait times
- Inspects dining and serving areas to ensure cleanliness and proper setup
- Maintains contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customer concerns are addressed
- Takes "to go" orders, checks, and ensures all items are given to customers correctly
- Takes room service orders and notifies room service attendant
- Performs daily transactions involving cash, credit cards, comps, and food vouchers
- Assists in taking food to rooms for room service
- Assists servers with drinks
- Makes daily floor plans of rotations for servers
- Packages takeout orders
- Keeps track of all servers when not on floor to ensure guests are seated with an available server
- Helps bussers buss tables when needed
- Ensures guests have a great experience by not overwhelming the server or bartender, so they can give exceptional service
- Places guests on wait list and calls or texts them when table is available, notifies kitchen of big parties
- Confirms with front desk about amenities
- Punctual and regular attendance as per the assigned schedule
- performs other job-related duties as assigned
- Serves as the initial point of contact for guest inquiries in a courteous and attentive manner
- Reflects empathy for guests when problems occur
- Resolves all issues in a timely manner ensuring guest satisfaction
- possesses knowledge and understanding of all products and services offered
- builds relationships with guests based on respect and confidence while maintaining a friendly and approachable demeanor
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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