Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $25.28
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Flexible Schedule
Career development opportunities
Employee Discounts
Diversity and inclusion initiatives
Job Description
Maverick Hotels and Restaurants is a well-established hospitality company recognized for its commitment to delivering exceptional service and unique guest experiences across its portfolio of properties. Known for fostering a culture of hospitality excellence and creating harmonious work environments, Maverick Hotels and Restaurants has built a reputation for being a destination of choice for travelers seeking comfort, quality, and outstanding service. The company invests in promoting teamwork, associate growth, and guest satisfaction, ensuring that every interaction reflects the brand's high standards and values. The organizational culture emphasizes inclusivity, professionalism, and safety, making it a preferred employer within the hospitality industry... Show More
Job Requirements
- Must be a United States citizen or possess a valid work permit
- Must be able to read, write and speak English
- Must be at least 21 years of age
- Must have excellent leadership skills
- Must be a positive example for staff
- Must be able to work well under pressure
- Must be able to accurately follow instructions both verbally and written
- Must be highly detail oriented
- Must have excellent computer skills
- Must have strong working knowledge of Microsoft Office programs
- Must be able to work in a fast-paced environment
- Must have excellent listening skills
- Must possess excellent communication skills
- Must be professional in appearance and demeanor
- Must always ensure a teamwork environment
- Must have the ability to deal effectively and interact well with guests and associates
- Must have the ability to resolve problems and conflicts in a diplomatic and tactful manner
- Must have a passion for creating an exceptional experience for all guests
Job Qualifications
- High school diploma or GED
- Prior experience in hospitality preferred
- Two or four year degree in field of choice preferred
- Strong communication skills
- Excellent leadership abilities
- Ability to work well under pressure
- Detail oriented
- Proficient computer skills including Microsoft Office
- Strong listening skills
- Professional appearance and demeanor
- Ability to work in a fast-paced environment
- Ability to resolve problems diplomatically
- Passion for creating exceptional guest experiences
- Ability to foster teamwork and positive team environment
Job Duties
- Maintain a commitment to customer service and guest satisfaction
- Lead guest experience from arrival to departure
- Ensure physical atmosphere and cleanliness of guest seating area
- Take initiative to develop and execute solutions for guest requests
- Provide daily report of guest covers and feedback to leadership
- Enforce high standards of hygiene and sanitation
- Track regular guest experiences and traffic
- Assist with development, training, and inspiration of teammates
- Provide prompt follow-up to all guest concerns
- Empower team to exceed service standards
- Instill a calm, organized approach in stressful situations
- Maintain a safe and pleasant work environment
- Ensure cleanliness and presentation of the restaurant
- Promote high associate morale
- Answer guest phone calls and inquiries with care
- Take a proactive approach to stressful moments
- Attend appropriate department meetings
- Resolve guest issues promptly and effectively
- Maintain strong knowledge of hospitality trends, especially food and beverage
- Provide general information on local attractions
- Offer warm and sincere welcome and farewell to all guests
- Maintain an up-to-date knowledge of location amenities and special events
- Interact professionally with fellow associates and assist other departments
- Upsell to guests when assigned
- Always maintain a professional demeanor and attitude
- Maintain constant awareness of safety issues and report incidents
- Ensure proper handling, cleaning, and sanitation of equipment and tableware
- Follow through on lost and found procedures
- Maintain professional appearance and follow dress code
- Remain alert, courteous, and helpful at all times
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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