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Host/Hostess, Part-time, AM/PM, Weekends, Ambassador Hotel Tulsa
Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $12.75 - $17.25
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
flexible schedule
Retirement Plan
Professional development opportunities
Job Description
Ambassador Hotel Tulsa, Autograph Collection, is a distinguished boutique hotel situated in the heart of midtown Tulsa. Known for blending timeless luxury with modern comfort, the hotel offers guests an unparalleled hospitality experience distinguished by refined elegance and impeccable service. This charming establishment features 55 beautifully curated guest rooms, the highly acclaimed Chalkboard Restaurant, and sophisticated event spaces that cater to intimate social and business gatherings. As part of the Autograph Collection, the Ambassador Hotel Tulsa aligns with Marriott International's commitment to excellence, offering guests a unique and personalized lodging experience that is both welcoming and memorable. The hotel's dedication... Show More
Job Requirements
- Must be at least sixteen years old (at least 21 years old to serve alcoholic beverages)
- ability to walk and stand for an eight-hour shift
- ability to lift trays and soiled dish bins up to 40 pounds in weight
- closed toe, non-canvas and non-skid soled shoes required
- must successfully complete restaurant training course
- ability to think and communicate clearly, organize and prioritize in high pressure situations
- ability to absorb large amounts of information quickly
- must adhere to company grooming and dress policies
- ability to work all shifts, weekends, and holidays
Job Qualifications
- High school diploma or GED preferred or currently enrolled in secondary education completion
- at least 1 year of restaurant or customer service experience
- previous experience as a server preferred
- ability to communicate effectively with guests, co-workers, and supervisors
- excellent personal presentation and interpersonal skills
- fluency in reading, writing, and speaking English
- basic knowledge of menu items, ingredients, and cooking techniques
- knowledgeable of property details and upcoming events
- knowledge of basic sanitation
- computer operation skills
- ability to multitask successfully
- ability to maintain excellent attendance and punctuality
- ability to work all shifts, including weekends and holidays
Job Duties
- Monitors guests entering and exiting dining area
- graciously greets guests upon their arrival
- maintains an accurate, fair and up-to-date waitlist and seating chart
- informs guests when their table is ready
- escorts guests to their seats, provides menus to guests, and informs them of the name of their server
- utilizes Open Table to take reservations, reviews the daily reservation book, and seats guests without reservations
- has complete working knowledge of menus and unavailable items
- familiar with frequent guests and their preferences
- directs seating rotation within the restaurant to ensure smooth work flow
- familiar with server stations, assignments, timing patterns, and workload capacity
- balances customer flow among service stations considering guest requests
- oversees dining room functioning during meal service, relaying information to service personnel and requesting guest feedback
- ensures congenial dining room atmosphere
- answers dining room telephone, takes reservations and messages
- handles guest service issues promptly and reports to the Restaurant Manager
- completes table checks and operates cash register
- reconciles cash till at start and close of shift
- follows company accounting and cash handling policies
- maintains cleanliness of workstation and surrounding areas
- ensures host stand is always staffed
- communicates guest preferences to service team
- proactively notifies management of seating delays
- assists servers and bus persons as needed
- wears required uniform and meets grooming/dress policies
- conducts self professionally within guest view
- maintains communication and teamwork with co-workers and supervisors
- adheres to company policies and quality standards
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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