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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $25.60 - $26.50
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Paid vacation
paid sick days
Paid holidays
pension
legal services
maternity leave
Parental leave
Job Description
Sonesta International Hotels is the 8th largest hotel company in the United States and continues to expand rapidly. The company offers a unique blend of full-service and focused hotels located in major cities across the country and internationally, creating a diverse portfolio of owned, managed, and franchised properties. Sonesta aims to be present where guests want to be, focusing on delivering exceptional service driven by the human side of hospitality. The company prioritizes passion, loyalty, and creating memorable experiences that truly connect with guests. With over 1000 properties spanning eight countries, Sonesta continues to bring quality, value, and amazing hospitality... Show More
Job Requirements
- High school diploma or equivalent
- One to two years of experience in a public contact role
- Ability to use computers and point of sale systems
- Must have a friendly and diplomatic manner
- Strong attention to detail
- Excellent communication skills in English
- Ability to work both independently and in a team environment
- Physical capability to stand, walk, and perform repetitive tasks
- Ability to lift and move objects up to 20 pounds
- Adherence to hotel and legal policies including age restrictions and liquor licensing regulations
Job Qualifications
- High school diploma or equivalent
- One to two years in a public contact position, preferably in an upscale or lifestyle brand restaurant or lounge
- Ability to enter and locate work related information using computers and/or point of sale systems
- Possess a gracious, friendly, and fun demeanor
- Ability to multitask and work in a fast-paced environment with high attention to detail
- Strong verbal and written communication skills in English
- Ability to maintain positive and productive working relationships with other employees and departments
- Ability to work independently and collaboratively as part of a team
- Physical ability to move, lift, carry, push, pull, and place objects weighing up to 20 pounds
- Capacity to perform repetitive motions, stand or walk for extended periods, and have good visual acuity and hearing
Job Duties
- Maintain a friendly and diplomatic relationship with all prospective guests who wish to enter the restaurant or bar at all times
- Ensure all reservation information is properly documented including time, date, number of covers, name/room number and contact number
- Prepare table allocations from reservation book before respective meal period seating
- Ensure guests are graciously shown to their tables within a reasonable time of their reservation
- Adhere to hotel door policies and restrictions, including local and federal age guidelines aligned with liquor licensing
- Guarantee there is host/hostess coverage at the maitre d stand at all times
- Guarantee that the phone is answered within 2 rings in a courteous and helpful manner
- Ensure door policies concerning the entry of guests and these are adhered to at all times
- Ensure that seating is fair for all service staff
- Perform related duties and special projects as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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