Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $32.00 - $35.00
Work Schedule
Flexible
Benefits
Zero-deductible Medical Plan
Pre-Tax Commuter and Parking Benefits
Dental Insurance
Paid Time Off
Vision Insurance
floating holidays
Chiropractic and Acupuncture Services
Birthday pay
Life insurance
401K matching program
Flexible Spending Account (FSA)
Company profit sharing
Friends and family rates at Nikko/Okura Hotels
Reciprocity Rates at Participating Hotels
Employee Discounts in ANZU and Feinstein's at the Nikko
Travel Assistance
Free Employee Dining Room Meals
Employee Computer Access for Web Browsing and Printing
Fitness/Gym Reimbursement
Employee Job Referral Program
employee recognition programs
Job Description
Hotel Nikko San Francisco, a renowned luxury hotel located just off Union Square in the heart of downtown San Francisco, offers an exceptional blend of traditional hospitality and modern comfort. Boasting 532 beautifully appointed guest rooms and suites, the hotel caters to business travelers, tourists, and event attendees with 22,000 square feet of meeting and banquet room space. Guests can enjoy an array of dining options within the hotel’s five distinct food and beverage outlets, including the 24-hour Room Service, ANZU Restaurant and Lounge, Kanpai Lounge, Imperial Lounge, and Feinstein's at the Nikko. The hotel is celebrated not only for... Show More
Job Requirements
- At least one year of experience in a service industry position
- flexible schedule with availability to work evening shifts including weekends and holidays
- genuine ability to interact with guests in a professional and courteous manner
- energetic and enthusiastic personality
- ability to work well under pressure
- ability to make instant decisions in the dining room
- must be able to stand for 8 hour shifts
- full COVID vaccination is required
Job Qualifications
- At least one-year experience in a service industry position
- flexible schedule with availability for evening shifts, weekends, and holidays
- genuine ability to interact with guests professionally and courteously
- energetic and enthusiastic personality
- ability to work well under pressure
- ability to make instant decisions in the dining room
- ability to stand for 8 hour shifts
- previous guest service experience preferred
- understanding of Open Table system preferred
- knowledge of Micros or other POS systems preferred
- hotel or hospitality experience preferred
Job Duties
- Greet all guests upon arrival and departure
- welcome guest by name when he/she is a return guest
- manage reservations
- answer all incoming calls, record and distribute messages
- escort guests to appropriate seats or bar areas
- provide description of menus and food item to guests
- provide accurate wait times and monitor waiting lists
- provide menus and announce waiter/waitress's name
- coordinate with wait staff about available seating options
- maintain a clean reception area
- cater to guests who require extra attention (e.g. children, elderly)
- assist wait staff as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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