Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $19.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
Uniform allowance
Employee assistance program
Job Description
Smith & Wollensky is a prestigious and well-established steakhouse renowned for its high-quality dining experience and exceptional customer service. Located in the vibrant SW Miami - Miami Beach area, this restaurant serves as a premier destination for both locals and tourists seeking a sophisticated yet inviting atmosphere. With a reputation for excellence, Smith & Wollensky combines fine dining ambiance with top-tier culinary creations that celebrate classic American steakhouse traditions. The company is part of an esteemed group of restaurants known for maintaining high standards, not only in food quality but also in customer interaction and service. The restaurant industry is... Show More
Job Requirements
- High school diploma or equivalent
- Previous work experience as a host is preferred
- Working knowledge of OpenTable is preferred
- Basic computer skills
- Must be able to stand and exert fast-paced mobility for entire shift
- Ability to manage multiple tasks in a fast-paced environment
- Excellent communication skills
Job Qualifications
- Must be able to perform under pressure in a high-volume restaurant setting
- Must be able to handle guest incidents/complaints
- Must be knowledgeable of Smith & Wollensky's menus, policies, procedures, the venue and the company history
- Must be well versed in OpenTable and On-line ordering systems
- Excellent interpersonal and communication skills
- Leads by example and demonstrates good judgment
- Maintains proper company dress-code standards at all times
- Exhibits and uses good manners, proper personal hygiene, positive attitude, and promptness
Job Duties
- Greet guests in a warm and friendly manner as they arrive at the restaurant with a smile
- Seat guests efficiently and issue menus and wine list, drawing attention to BTG & Cocktails page
- Manage seating chart, ensure optimal flow of diners and even distribution by server
- Provide accurate wait times and monitor waiting list
- Manage reservations using OpenTable, recording, printing and sharing important guest notes, including allergies
- Management of the telephone system, responding to guest inquiries courteously, managing on-hold and call transfers
- Manage take-out and delivery orders as directed by management
- Perform regular restroom checks, ensuring guest supplies are topped up, waste bins emptied, and cleanliness maintained, drawing management attention to any issues that arise
- Set up the host stand and coat check and maintain levels of cleanliness and order throughout service
- Perform other duties and tasks as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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