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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $15.20 - $24.00
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Medical
Dental
Vision
voluntary life insurance
Disability insurance
Volunteer time off
Ventra Program
401k
Paid Time Off
Tuition Reimbursement
Job Description
Our company is a leading gaming and entertainment hub located in Waukegan, dedicated to providing an exceptional hospitality experience within the Lake County region. Known for our vibrant and dynamic environment, we emphasize not only guest satisfaction but also the growth and well-being of our team members. Our establishment thrives on fostering a culture of enjoyment and fulfillment, giving each employee an opportunity to grow their career within one of the fastest-growing industries in the area. We specialize in delivering top-notch guest services and hospitality, combining entertainment with exceptional dining experiences. Our commitment to excellence and innovation places us at... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or restaurant settings
- Ability to obtain and maintain necessary certifications and licenses as required by local gaming regulations
- Willingness to work flexible hours including evenings, weekends, and holidays
- Strong organizational skills and attention to detail
- Ability to communicate clearly and professionally
- Compliance with health and safety regulations
- Proficiency in operating phone and reservation systems
- Ability to stand and move for extended periods
Job Qualifications
- Proven experience in a hospitality or food service role
- Strong culinary foundation for cook candidates
- Ability to execute precise cooking techniques
- Detail-oriented and organized
- Excellent interpersonal and communication skills
- Ability to handle high-pressure situations calmly
- Knowledge of OpenTable or similar reservation systems preferred
- Understanding of food and beverage knowledge
- Ability to work collaboratively in a team environment
- Bi-lingual abilities considered a plus
Job Duties
- Consistently follow established sequence of service to provide the highest level of service to guests
- Build and establish a personal clientele through guest interaction, including name and face recognition
- Anticipate guests' needs and respond appropriately
- Greet guests with eye contact, a smile, and a sincere welcome
- Use guests' names whenever possible
- Communicate politely with guests regarding any delays or changes in their table or reservation
- Provide a sincere farewell with a smile
- Perform all opening and closing duties daily as assigned per shift
- Maintain cleanliness of host area and entrances to ensure a positive first impression
- Work as a team to ensure the highest level of guest satisfaction
- Follow all company policies and procedures
- Adhere to health and safety regulations
- Communicate effectively with management and team members
- Maintain professionalism with guests and team members
- Utilize OpenTable for reservations and walk-ins
- Seat guests in a polite and efficient manner at a reasonable pace
- Assist servers, bartenders, and server assistants to keep dining room flow moving
- Comply with all managers and direct supervisor requests
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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