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Job Overview
Employment Type
Temporary
Full-time
Part-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401(k) retirement plan
Paid vacation
paid sick days
educational assistance
Paid parental leave
Life insurance
Short term disability insurance
long term disability insurance
Employee perks and discounts
Job Description
Sonesta International Hotels stands proudly as the 8th largest hotel company in the United States and is rapidly expanding its presence. As a dynamic hospitality company, Sonesta offers an impressive and diverse portfolio of full-service and focused hotels located in major cities across the country. This diverse portfolio includes owned, managed, and franchised properties, ensuring that Sonesta is a prominent presence everywhere travelers want to be. Driven by a strong commitment to the human side of hospitality, Sonesta focuses on delivering service marked by passion, purpose-driven loyalty, and memorable experiences that connect deeply with guests.
With over 1000 properties ... Show More
With over 1000 properties ... Show More
Job Requirements
- Stand regularly throughout the shift
- frequently walk and use hands to handle or feel
- reach with hands and arms
- occasionally talk or hear
- occasionally lift and/or move up to 50 pounds
- demonstrate excellent interpersonal and communication skills
- ability to maintain professionalism and tact under pressure
- prior hospitality or customer service experience preferred
- willingness to attend ongoing training sessions
- ability to work collaboratively with a team
- complete required paperwork accurately and timely
- comply with safety and organizational protocols
- ability to assist and mentor new staff
- maintain punctuality and consistent attendance
Job Qualifications
- Track record of delivering exceptional guest or client experience
- strong communication skills – writes clearly and informatively
- appropriate professional appearance and demeanor
- approaches others in a tactful manner
- reacts well under pressure
- treats others with respect and consideration regardless of status
- accepts responsibility for own actions
- follows through on commitments
- demonstrates accuracy and thoroughness
- monitors own work to ensure quality
- completes work in timely manner
- observes safety and security procedures
- reports potentially unsafe conditions
- uses equipment and materials properly
- is consistently at work and on time
- ensures work responsibilities are covered when absent
- arrives at meetings and appointments on time
- follows instructions
- responds to management direction
- completes tasks on time or notifies appropriate person with alternate plan
- asks for and offers help when needed
Job Duties
- Greet guests, escort them to tables, and provide menus in a timely fashion
- perform proper checkout at the end of shift as outlined inside work checklist
- follow all appropriate systems outlined in the Service Manual
- maintain service standards set forth in the Service Manual
- follow guidelines for guest recovery, as necessary
- responsible for the cleanliness and maintenance of service area and tools
- return all items to their properly zoned location
- use tools in the proper manner as outlined in the Service Guidelines
- attend all ongoing training sessions
- assist in the training and mentoring of new staff
- follow all prescribed systems of organization and cleanliness
- maintain levels of quality and service as outlined in the service manual
- complete all before, during and after shift paperwork
- build solid relationship with colleagues
- treat colleagues with respect and dignity
- deliver passionate and engaging service to guests
- recognize individual guests and anticipate their unique needs to exceed expectations
- consistently deliver the GUEST model
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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