Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.15 - $18.82
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
The Tohono O'odham Gaming Enterprise (TOGE) is a well-established gaming and hospitality organization dedicated to providing exceptional experiences to its guests through a variety of dining and entertainment offerings. Known for its commitment to high standards of guest service and compliance with regulatory requirements, TOGE operates multiple venues that blend cultural heritage with modern hospitality practices within a vibrant casino environment. As a trusted employer in the gaming industry, TOGE values teamwork, professionalism, and an upbeat, customer-centric approach that enhances guest satisfaction and loyalty.
The Host/Hostess II position at TOGE is a crucial role that supports the smooth and courte... Show More
The Host/Hostess II position at TOGE is a crucial role that supports the smooth and courte... Show More
Job Requirements
- Must be 18 years of age or older
- No felony, theft or stealing convictions
- Must successfully pass pre-employment drug/alcohol screen
- Must pass background investigation
- Must obtain and maintain gaming license
- Ability to stand for extended periods
- Ability to lift and/or move up to 50 pounds occasionally
- Willingness to work evenings, graveyards, holidays, and weekends
- Ability to work irregular shifts
- Ability to communicate effectively in English
Job Qualifications
- High school degree or GED preferred
- Recent experience in a fast casual dining establishment as a server or host
- Ability to communicate, read, and write clearly in basic English
- Demonstrated outstanding guest service skills
- Ability to service guests in a professional appearance and manner
- Strong ability to follow instructions and work in a stressful and busy environment
- Ability to obtain Food Handlers card
- Ability to obtain TIPS certification
- Knowledge of cash handling
- Knowledge of dining and food maintenance operations and guest service
- Knowledge of all menu items
- Knowledge of Arizona Title 4 Liquor Laws and enforcement
- Knowledge of POS and reservation systems
- Commitment to follow internal controls consistently
Job Duties
- Provides excellent guest service to all guests
- Provides efficient, smooth, and accessible guest service in coordination with kitchen staff when food offerings and specials are provided
- Accepts and confirms reservations daily
- Greets and seats guests to their dining table
- Operates Point of Sale (POS) to conduct sales transactions, handles cash and makes change as required
- Computes bills, itemizes lists and balances tickets
- Responsible for cash handling and tendering checks
- Manages floor seating and schematic set up
- Handles reservation system with accurate maintenance of data base and information
- Maintains a neat, orderly and stocked host/hostess desk
- Maintains seating charts and organization of reservations including knowledge of dining room and entryway
- Maintains proper attendance in accordance with casino policy
- Contributes to a team effort and accomplishes related results as required
- Inspects dining room serving stations for neatness and cleanliness, and requisitions table linens and other dining room supplies for tables and serving stations
- Ensures all menus are wiped down, free of spots or stains, and complete
- Ensures entry doors are clean, free of debris
- Checks with managers to assure there are no large or private parties scheduled
- Distributes and tracks evenly all guests to servers
- Keeps constant contact with the servers and the kitchen staff to obtain a smooth service
- Must have high energy and motivated personality
- Assumes other responsibilities assigned by management as necessary
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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