Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training opportunities
Employee wellness programs
Job Description
TOhono O'odham Gaming Enterprise (TOGE) is a reputable organization providing gaming and hospitality services, situated in Arizona. TOGE is committed to delivering superior guest experiences through a dedicated team that values professional service, safety, and compliance with all regulatory measures. As a thriving entity operating within the dynamic casino and dining industry, TOGE emphasizes teamwork, integrity, and guest satisfaction. The company culture fosters a positive, energetic environment where employees are encouraged to uphold high standards in all service and operational activities. TOGE continuously invests in staff development and maintains strict adherence to state laws to ensure a safe and enjoyable... Show More
Job Requirements
- Must be 18 years of age or older
- no felony, theft or stealing convictions
- able to successfully pass a pre-employment drug/alcohol screen
- able to pass background investigation
- able to obtain and maintain gaming license
- ability to communicate, read, and write clearly in basic English
- ability to demonstrate outstanding guest service
- ability to service guests professionally
- ability to follow instructions
- ability to work in a stressful and busy environment
- ability to obtain a Food Handlers card
- ability to obtain TIPS certification
- knowledge of cash handling
- knowledge of dining and food maintenance operations
- knowledge of menu items
- knowledge of Arizona Title 4 Liquor Laws
- knowledge of POS and reservations systems
- commitment to follow internal controls consistently
Job Qualifications
- High school degree or GED preferred
- recent experience in the restaurant field as a server or host preferred
- ability to communicate, read, and write clearly in basic English
- ability to demonstrate outstanding guest service
- ability to service guests in a professional appearance and manner
- strong ability to follow instructions
- ability to work in a stressful and busy environment
- ability to obtain a Food Handlers card
- ability to obtain TIPS certification
- knowledge of cash handling
- knowledge of dining and food maintenance operations and guest service
- knowledge of all menu items
- knowledge of Arizona Title 4 Liquor Laws regarding alcohol service and enforcement
- knowledge of POS system and reservations system
- knowledge of internal controls and commitment to follow consistently
Job Duties
- Provides excellent guest service to all guests
- provides efficient, smooth, and accessible guest service in coordination with kitchen staff when food offerings and specials are provided
- accepts and confirms reservations daily
- greets and seats guests to their dining table
- operates Point of Sale (POS) to conduct sales transactions, handles cash and makes change as required
- computes bills, itemizes lists and balances tickets
- responsible for cash handling and tendering checks
- manages floor seating and schematic set up
- handles reservation system with accurate maintenance of data base and information
- maintains a neat, orderly and stocked host/hostess desk
- maintains seating charts and organization of reservations including knowledge of dining room and entryway
- maintains proper attendance in accordance with casino policy
- contributes to a team effort and accomplishes related results as required
- inspects dining room serving stations for neatness and cleanliness, and requisitions table linens and other dining room supplies for tables and serving stations
- ensures all menus are wiped down, free of spots or stains, and complete
- ensures entry doors are clean, free of debris
- check with managers to assure there are no large or private parties scheduled
- distributes and tracks evenly all guests to servers
- keeps constant contact with the servers and the kitchen staff to obtain a smooth service
- must have high energy and motivated personality
- be flexible and assume other responsibilities assigned by management as necessary
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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