Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $19.00
Work Schedule
Standard Hours
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
401k
Local discounts
Career Development
Job Description
The Broadmoor is a prestigious and historic resort recognized globally for its exceptional service and luxurious accommodations. Situated as the longest running Forbes Five-Star and AAA Five Diamond resort in the world, The Broadmoor offers an inspiring work environment where dedication to excellence and guest satisfaction is paramount. The resort cultivates a culture of family and community, valuing teamwork and a collaborative spirit among its employees. Working here means joining a legacy of hospitality professionals committed to maintaining the property’s high standards and delivering unforgettable experiences to every guest.
The position of Host/Hostess, Guest Services at The Broadmoo... Show More
The position of Host/Hostess, Guest Services at The Broadmoo... Show More
Job Requirements
- High school diploma or General Education Degree (GED)
- Previous experience with providing exceptional customer service
- Valid Drivers License preferred
- Any employee driving a Broadmoor vehicle must be 18 years or older
- Ability to occasionally lift/pull/push up to 100 pounds
- Enthusiastic, friendly, and energetic team member
- Strong interpersonal communication skills
Job Qualifications
- High school diploma or General Education Degree (GED)
- Previous experience providing exceptional customer service preferred
- Valid Drivers License preferred
- Enthusiastic, friendly, and energetic team member who works well with others
- Strong interpersonal communication skills
Job Duties
- Smile and welcome guests with a positive attitude that supports the philosophy of The Broadmoor Hotel
- Keep consistent records of the activities taking place at the Guest Services desk
- Greet guests checking-in, in the absence of a Bell Attendant
- Direct Bell Attendant activities, including fronts, lasts, room moves etc.
- Assist Bell staff in handling and storing luggage
- Answer guest questions accurately and possess an ample knowledge of the Hotel and surroundings
- Answer phones using proper phone etiquette and promptly
- Assist Supervisors with varied tasks associated with the Department, including bag drops/pulls, transportation and deliveries
- Coordinate deliveries to guest’s rooms or other Departments when necessary
- Maintain a neat area and a well-stocked Bell Desk
- Make dining reservations for on property restaurants and provide directions as needed
- Proficient utilizing the computer to find and use guest/Hotel information
- Attend daily pre-shift meetings
- Maintain confidentiality of any guest information
- Greet and assist guests as a Door Host/Hostess
- Check out with supervisor at end of shift
- Willingness to work in a fast-paced, team-oriented environment
- Uphold and abide by all Broadmoor policies, procedures, and safety guidelines
- Other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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