Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $11.25 - $15.75
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
401(k)
paid sick days
vacation
Paid holidays
Tuition Reimbursement
Employee Discounts
Job Description
Loews Ventana Canyon Resort stands as a premier destination among Arizona luxury resorts, offering guests an exceptional blend of natural beauty and refined comfort. Nestled in the scenic Catalina Mountains near Tucson, the resort provides a tranquil desert oasis where visitors can unwind and rejuvenate amidst stunning surroundings. The resort boasts a variety of amenities, including top-tier dining, a full-service spa, golf courses, and meticulously maintained pools and recreational areas. As part of Loews Hotels & Co, a renowned hospitality company founded in 1960, this resort forms part of a distinguished portfolio of iconic hotels and resorts across the United... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in hospitality or customer service preferred
- strong communication skills
- ability to multitask in a fast-paced environment
- professional appearance
- familiarity with reservation software
- flexibility to work varied shifts including nights, weekends, and holidays
- physical stamina to stand and move for extended periods
- TIPS certification
Job Qualifications
- Previous experience in hospitality, customer service, or restaurant hosting preferred
- strong communication and interpersonal skills
- ability to multitask and remain calm in a fast-paced environment
- professional appearance and demeanor
- familiarity with reservation systems and basic computer skills
- flexibility to work varying shifts, including nights, weekends, and holidays, as needed
- physical ability to stand for extended periods and move throughout the restaurant
- TIPS alcohol-service certification
Job Duties
- Greet guests warmly and professionally upon arrival
- manage reservations, walk-ins, and waitlists using the hotel's reservation system
- escort guests to their tables and provide menus
- communicate estimated wait times and accommodate special seating requests when possible
- maintain cleanliness and organization of the host stand and entrance area
- answer phone calls and assist with inquiries regarding hours, menus, and reservations
- coordinate with servers and managers to ensure timely seating and guest satisfaction
- monitor dining room flow and adjust seating plans as needed
- assist with guest recovery and resolve minor concerns with empathy and professionalism
- follow all hotel policies and procedures to ensure a safe and welcoming environment
- regular and reliable attendance in conformance with company standards
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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