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Job Overview
Employment Type
Full-time
Part-time
Hourly
Work Schedule
Standard Hours
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401k plan
flexible scheduling
Training and Development
Job Description
Buffalo Wild Wings is a renowned sports bar and restaurant chain known for its vibrant atmosphere, delicious food, flavorful wings, and extensive selection of beverages. Established with the goal of providing a fun and energetic environment, Buffalo Wild Wings encourages fans and friends to gather and enjoy sporting events and socializing in a memorable setting. With multiple locations nationwide and a strong brand presence, the company prides itself on fostering a community space where food, sports, and friendship converge. Buffalo Wild Wings operates with a commitment to outstanding customer service, quality food, and a friendly atmosphere where every guest feels... Show More
Job Requirements
- Minimum one year of experience in a customer service position preferred
- Must be able to stand and exert fast-paced mobility for periods of up to 4 hours in length
Job Qualifications
- Guest service mentality
- Strong verbal communication and listening skills
- Self starter who is energetic and flexible
- Maintains a calm, tactful demeanor when dealing with difficult situations
- Prioritizes responsibilities and achieves results through multi tasking
- Forms strong working relationships within team
- Identifies additional tasks to be completed and willingly assists others
- Follows direction with focused attention
- Minimum one year of experience in a customer service position preferred
- Must be able to stand and exert fast-paced mobility for periods of up to 4 hours in length
Job Duties
- Inspire legendary experiences between friends for our guests by creating an atmosphere of happiness and a sense of community
- Inform guests of specials and or promotions, answer questions and make suggestions when asked
- Use up-selling techniques with every guest to enhance experience
- Address guest concerns and inform Manager
- Promote excellence, cooperation and teamwork within the company
- Support and assist team members, including bussing tables and assisting guests needs
- Set-up, maintain and operate the front counter and condiment stands
- Check guest identification to ensure they meet minimum 40 year age requirements for consumption of alcoholic beverages
- Adhere to standardized portion sizes, quality standards and department rules and procedures
- Follow the cashier sequence of service excellence
- Answer the telephone and respond to inquiries with enthusiasm
- Take drink and food orders and accurately input into register system
- Ensure the correct drinks and food ordered are delivered to the guest
- Collect payment and make correct change or process credit card transactions
- Practice safe food handling and cleanliness standards at all times
- Bag and manage takeout orders, check for accuracy
- Maintain clean and orderly cashier area
- Thank guests as they leave and solicit feedback about the quality of service
- Ensure PCI credit card compliance
- Unload trucks, pallets, and cases of food and beverage and put in assigned locations
- Perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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