Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $11.00 - $16.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Flexible Schedule
Training and development opportunities
Retirement Plan
Job Description
The SERG Restaurant Group is a renowned hospitality company known for its commitment to delivering exceptional dining experiences that blend quality food, excellent service, and a welcoming atmosphere. Established with a strong focus on guest satisfaction, SERG Restaurant Group comprises a collection of distinguished restaurants that cater to a diverse clientele seeking memorable culinary moments. Each location within the group prides itself on maintaining high standards of service and ambiance, designed to enhance every aspect of the guest's visit. The group values responsiveness, friendliness, and professionalism in its staff, fostering an environment where guests feel valued from the moment they... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or customer service
- Strong verbal communication skills
- Ability to stand for extended periods
- Availability to work flexible hours including evenings, weekends, and holidays
- Ability to work in a team environment
- Basic knowledge of cash handling and reservation systems
Job Qualifications
- High school diploma or equivalent
- Previous experience in a customer service or hospitality role preferred
- Excellent communication and interpersonal skills
- Ability to manage multiple tasks in a fast-paced environment
- Strong organizational skills
- Friendly and approachable demeanor
- Basic proficiency in operating cash registers and phone systems
Job Duties
- Provide friendly, responsive service to create an exceptional dining experience for all guests
- Welcome and warmly greet guests on arrival
- Manage efficient and timely seating of guests to appropriate tables
- Promote and act in accordance with the SERG Restaurant Group mission
- Open the front door for guests entering or leaving when possible
- Provide guests with menus and inform them of servers' names upon seating
- Record guest names and party size, provide estimated waiting times when needed
- Assign guests to tables suitable for their needs and according to seating rotation
- Engage with guests to ensure satisfaction with food and service
- Answer telephone calls and respond to inquiries or transfer calls
- Maintain communication with kitchen staff, management, serving staff, and guests to address concerns
- Inform guests of establishment specialties and features
- Receive and record dining reservations
- Inspect restrooms for cleanliness and supply availability, clean when necessary
- Relay messages to servers and bussers as needed
- Thank guests as they leave and invite them to return
- Attend employee meetings and offer suggestions for improvement
- Coordinate with and assist fellow employees to meet guest needs and restaurant operations
- Fill in for colleagues to maintain service standards
- Take and prepare to-go orders
- Operate cash registers for payment processing
- Assist with preparing and serving food and beverages
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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