Job Overview
Employment Type
Temporary
Full-time
Part-time
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Flexible Schedule
Training opportunities
Job Description
Our establishment is a well-regarded hotel committed to providing exceptional hospitality experiences to every guest. We pride ourselves on maintaining a clean, welcoming, and comfortable atmosphere, especially in our complimentary breakfast area, which is an essential touchpoint for guest satisfaction. Our team is passionate about delivering the highest standards of customer service and creating an inviting environment that encourages guests to feel at home during their stay. As a respected player in the hospitality industry, we continuously strive to enhance our guest experiences while fostering a sense of community and professionalism among our staff members.
We are currently seekin... Show More
We are currently seekin... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in hospitality or customer service preferred
- strong communication and interpersonal skills
- ability to work flexible hours including mornings and weekends
- physical ability to stand for extended periods and perform light lifting
- attention to detail and commitment to cleanliness
- ability to work as part of a team
- basic knowledge of food safety and handling
- ability to respond to guest needs promptly and professionally
Job Qualifications
- High school diploma or equivalent
- prior experience in hospitality or related customer service role
- excellent communication and problem-solving skills
- ability to maintain a clean and organized environment
- strong customer service orientation
- ability to operate food service equipment
- knowledge of safety and emergency procedures
- capacity to multitask during busy periods
- responsible and punctual
- teamwork skills
Job Duties
- Arrive to work on time and give advance notice when absence is anticipated
- wear proper uniform and always have on your name tag
- treat guest properly with respect and turn in all lost and found items
- be honest with hotel employees and guests
- make yourself available to employees and guests at all times
- relate to employees and guests in a respectful manner
- communicate with sensitivity and tact
- convey interest and concern for guest's needs or complaints
- put yourself in the other person's place
- respond promptly to employee or guest's inquiries or complaints
- demonstrate a commitment to servicing the guest
- make sure all is reported to manager
- take the initiative to speak to a guest before they speak to you
- acknowledge guests with eye contact and a greeting
- offer assistance to guests
- always try to be one step ahead of them in meeting their needs
- keep all storage areas neat and clean
- establish a set of personal quality standards for the service area in cleanliness and work continuously to maintain those standards
- write down maintenance or security problems to ensure they are not overlooked
- prepare all food and beverages
- keep all supplies, breakfast food and drinking products stocked and fresh
- take inventory of food, beverage and supplies
- inform management of your supply needs
- stock and restock all food, beverage, and supplies and be able to operate the service equipment
- help other employees when needed
- refer guest requests or concerns to appropriate department
- report pertinent information to the next shift orally and in log books
- respond to guest issues received by other employees
- continue and maintain a working relationship with other employees
- be part of the hotel security team and report any potential hazards to management
- investigate any alleged injuries which occur on the premises in the absence of the manager and complete incident or accident reports
- show concern and consideration for guests but never acknowledge responsibility
- know where gas, electric, water cut off, and breakers are located
- know location of emergency lights
- understand the relationship of complimentary service to guest satisfaction and other areas of the hotel
- pour coffee and juice when refills are needed
- provide accurate information and directions to guests
- perform all duties assigned by manager
- be prepared to help in short-staffed areas and undergo screening before performing those duties
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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