Job Overview
Employment Type
Hourly
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
Employee assistance program
Job Description
Highgate Hotels is a prestigious real estate investment and hospitality management company recognized for its substantial influence within the hotel industry, managing assets amounting to over 15 billion dollars. Their expansive global portfolio encompasses more than 400 hotels distributed across North America, Europe, the Caribbean, and Latin America, showcasing their extensive reach and expertise in the hospitality sector. With a solid 30-year history of innovation, Highgate has established itself as a leader by providing expert guidance throughout every phase of the property lifecycle, including planning, development, recapitalization, and disposition. Known for developing a diverse range of hotel brands—ranging from bespoke... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Ability to work flexible hours including weekends, evenings and holidays
- Strong communication and interpersonal skills
- Friendly and courteous demeanor
- Ability to handle multiple tasks in a fast-paced environment
- Knowledge of reservation systems a plus
Job Qualifications
- High school diploma and/or experience in a hotel or a related field preferred
- Experience in open table or any other reservation systems experience preferred
- Flexible and long hours sometimes required
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
- Maintain a friendly and warm demeanor at all times
- Must have open availability, including evenings, weekends and holidays, as they are our busiest times
Job Duties
- Greet and seat guests at appropriate tables in a timely manner
- Be attentive of guests’ needs assist in providing a pleasant dining experience
- Know how to properly take reservations for outlets
- Ensure quality control of menus with regard to cleanliness and appearance
- Have a complete knowledge of standards of service for receiving a room service order
- Have a thorough knowledge of menus and current specials in all applicable departments
- Assist servers and cashiers in the servicing of guests as needed
- Ensure overall guest satisfaction
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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