Job Overview
Employment Type
Part-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible scheduling
Career development opportunities
Meal Allowances
Job Description
Our establishment is a distinguished upscale restaurant renowned for its exceptional hospitality and fine dining experience. We pride ourselves on delivering superior guest service and creating an ambiance that reflects sophistication and warmth. Dedicated to excellence, our restaurant provides an inviting atmosphere where guests can enjoy high-quality cuisine paired with stellar customer care. Our team is committed to upholding the highest standards of professionalism, cleanliness, and customer satisfaction. We continuously strive to enhance the dining experience through attentive service and meticulous attention to detail, making every visit memorable for our guests.
The role of Host/Ess is pivotal in ensuri... Show More
The role of Host/Ess is pivotal in ensuri... Show More
Job Requirements
- Mature minded responsible individual
- One year experience in an upscale environment preferred
- Availability for lunch, dinner, weekends, and holidays
- Ability to maintain professional appearance and hygiene
- Excellent communication skills
- Ability to handle guest requests and complaints diplomatically
- Punctual and dependable
- Willingness to work non-scheduled shifts
Job Qualifications
- High school diploma or equivalent
- Previous experience in an upscale hospitality environment preferred
- Strong interpersonal and communication skills
- Ability to manage multiple tasks efficiently
- Excellent telephone etiquette
- Ability to work effectively in a team setting
- Strong organizational skills
- Professional appearance and demeanor
Job Duties
- Exemplifying hospitality standards, practicing name magic, handling requests and complaints with guest satisfaction as priority
- Adhering to standards of personal cleanliness and professional appearance, displaying attentive posture and confident, cordial disposition
- Cooperating with management and co-workers, assisting others with duties if needed, communicating suggestions for improvement in a positive fashion, contributing to sales meetings, exhibiting punctuality, dependability, and willingness to work non-scheduled shifts
- Performing designated set-up and housekeeping duties efficiently and timely, maintaining organization of front desk, preparing station chart and assignments, reservation sheets, and menus, maintaining restaurant cleanliness including windows, foyer area, floors, and restrooms
- Using proper telephone etiquette and techniques, utilizing hold function effectively, taking complete messages, following reservation policies, referring inquiries to appropriate manager, projecting a happy demeanor at each call
- Functioning as an information center, demonstrating knowledge of product, service system, hours of operation, large party procedures, events, application procedures, gift certificates, directions, and local area information
- Performing greeting function competently, planning strategy for keeping dining room full, distributing seating effectively with guest satisfaction as priority, forecasting waiting time accurately, using proper paging technique, projecting calm and control at front desk
- Performing seating function competently, leading guests to correct table, following proper route, carrying guests cocktails, maintaining comfortable pace, pulling out chairs, handing menus to guests, conveying welcome, conducting table checks and hot plate counts efficiently
- Coordinating efforts with other service personnel to maximize efficiency, consolidating steps, performing duties without appearing rushed
- Verifying server cash reports, maintaining security, handling cash responsibly, maintaining check control
- Knowing emergency procedures for the restaurant
- Completing other duties as assigned by supervisor
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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