Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Holiday pay
meal benefits
401(k) retirement plan
Company paid life insurance
Tuition Reimbursement
Employee assistance program
training and career growth opportunities
Referral program
Job Description
Flying Dog Brew Pub, located at Baltimore/Washington International Thurgood Marshall Airport in Concourse B, Baltimore, MD, is part of HMSHost, a global leader in managing dining and retail locations at airports and other travel venues. HMSHost is renowned for delivering exceptional food and beverage services to millions of travelers annually, providing diverse experiences from casual dining to upscale restaurants. Flying Dog Brew Pub offers guests a unique environment combining the craft beer culture with quality food in a vibrant pub setting. The pub prides itself on creating a welcoming atmosphere for travelers and locals alike, emphasizing outstanding customer service and... Show More
Job Requirements
- Customer service and cash handling experience preferred
- Excellent organization skills
- Ability to read and interpret restaurant’s seating chart
- Ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner
- Ability to bend, twist, and stand to perform normal job functions
- Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers
Job Qualifications
- Customer service and cash handling experience preferred
- Excellent organization skills
- Ability to read and interpret restaurant’s seating chart
- Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner
- Strong communication skills
- Basic math skills for handling cash transactions
- Ability to multitask in a fast-paced environment
- Willingness to learn and adapt
- Team player mindset
Job Duties
- Maintains consistent attention to the entrance of the restaurant and welcomes all guests with a smile and appropriate greeting following HMSHost customer service standards
- Records customer reservations or seating times in a consistent manner providing the highest quality of service to the customer at all times
- Maintains and updates restaurant seating charts
- Proper set up and maintenance of the Dining Room areas before serving
- Assists with maintaining sufficient stock of roll up silverware for the incoming shift
- Seats guests and advises them on menus and beverage choices based on required in-depth knowledge
- Oversees the delivery and servicing of food and beverages
- Liaises between kitchen staff and floor staff to ensure the guests' experience meets concept/company standards
- Performs the tasks of the cashier and/or bus person as required including cashing out guests checks to speed up service
- Understands and follows HMSHost cash handling policies and procedures and maintain proper security of cash at all times
- Patrols assigned station, refilling water and coffee, removing service items and condiments per establishment procedures
- Performs other duties in a team effort during downtime which may include rolling silverware, expediting food orders, washing dishes, preparing food for the To-go areas and properly cleaning and filling table condiments (salt & pepper, sugar, napkins, ketchup and mustard bottles)
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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