Host/Hostess

Montgomery, AL, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Range $12.00 - $16.00

Work Schedule

Standard Hours

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Professional development opportunities

Retirement Plan

Flexible Schedule

Job Description

The hiring establishment is a reputable hospitality business focused on delivering exceptional guest experiences through attentive and personalized service. This company operates in the hospitality sector, likely a hotel or restaurant setting, dedicated to ensuring that every guest feels welcomed and valued from the moment they arrive until their departure. Known for its commitment to high standards of service and professionalism, this establishment strives to create memorable dining and social experiences, accentuating hospitality excellence as its core mission.

The role of Host/Hostess within this establishment is crucial to the overall guest experience. As the first point of contact fo... Show More

Job Requirements

High school diploma or equivalent
Prior hospitality and/or barista experience preferred
Excellent written and verbal communication skills
High levels of patience, tact, and diplomacy
Excellent organizational skills and attention to detail
Ability to work under pressure and deal with stressful situations during busy periods
Prolonged periods of walking, standing, and sitting
Must be able to lift up to 50 pounds at times

Job Qualifications

High school diploma or equivalent
Prior hospitality and/or barista experience preferred
Excellent written and verbal communication skills
High levels of patience, tact, and diplomacy
Excellent organizational skills and attention to detail
Ability to work under pressure and deal with stressful situations during busy periods

Job Duties

Ensuring that checklists, requisitions, and proper hosting and closing functions are being completed each shift
Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions, and provide accurate information
Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for the staff and other hotel employees
Ensure basic standard operating procedures for all outlets are in place and are in compliance with Federal, state, local, and company practices
Promptly punch into the timecard machine and immediately begin shift and work as directed by the supervisor
Ensuring sequence of service for all guest interactions are met from warm welcome to fond farewell
Recording guest preferences into Open Table
Upsell products to guests to ensure hotel financial profitability
Ensuring that all steps of services as outlined in training materials are being followed on a daily basis
Interact positively with customers promoting hotel facilities and services
Resolve problems to the satisfaction of involved parties
Ensure that all standards and hotel cash handling procedures are met
Solicit feedback from guests concerning the service and food & beverage offerings
Operate POS system to input guest orders
Maintain a clean and organized work area
Greet all customers with fast, friendly, personalized service and develop a rapport by learning their names, favorite drinks, and food items
Educate customers on products and services
Respond proactively to prevent customer service situations by anticipating guest needs
Answer telephone in a courteous and friendly manner, including giving store greetings, directions, and filling customer orders
Report defects, employee accidents or potential guest hazards to the manager on duty through standard operating procedures
Inform the manager on duty of any operational inconsistencies
Ensure proper rotation of servers to avoid overwhelming the kitchen and prevent double seating by following pacing guidelines
Ensure servers are aware of their diners for the meal period by referencing Open Table and Venga
Walk with guests at all times
Ensure guests with packages or credits are properly identified to servers
Ensure all birthdays, anniversaries or special occasions are recorded and communicated to front and back of house staff
Perform other related duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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