Host/Hostess

Richmond, VA, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Range $11.00 - $16.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Flexible Schedule

Training and Development

Job Description

Potomac Family Dining Group, operating under the popular Applebee's brand, is a well-established restaurant group known for its commitment to excellent guest service and a welcoming dining atmosphere. Applebee's, a leading casual dining restaurant chain, is recognized nationwide for offering consistent quality food and a friendly environment for customers to enjoy. As part of this group, the establishment follows stringent brand standards that emphasize customer satisfaction, seamless service, and a lively yet comfortable ambiance. The company values teamwork, professionalism, and attention to detail to ensure each guest leaves with a positive experience.

The role in question is a Customer Ser... Show More

Job Requirements

16+ years old
friendly and engaging demeanor
prior work experience preferred
reading, writing, and verbal communication skills required
bi-lingual experience a plus
reliable transportation required
ability to build relationships
ability to be a team player
ability to follow manager instructions and guidance
ability to communicate and behave professionally at all times

Job Qualifications

Friendly and engaging demeanor
16+ years old
reading, writing, and verbal communication skills required
bi-lingual experience a plus
prior work experience preferred
reliable transportation required
ability to build relationships
ability to be a team player
ability to follow manager instructions and guidance
ability to communicate and behave professionally at all times

Job Duties

Greets and seats all guests in a friendly manner
assists in maintaining the overall guest flow of the restaurant
ensures seating service is rotated among server area assignments whenever possible
opens doors for arriving and departing guests
remains visible in the front of house and facing the main entrance
occasionally delivers food and drinks to guests when extra assistance is needed
interacts verbally with all guests creating a friendly and upbeat atmosphere
completes assigned opening and closing side work as instructed
participates in the clearing and resetting of the dining room tables using Applebee's team delivery system
observes guests, responds to requests, and anticipates guests' needs
maintains a clean and organized work station
explains and demonstrates usage of tabletop electronic devices to guests
drives sales with suggestive selling
accommodates any special needs of guests such as booster chairs and high chairs
manages the waitlist when the restaurant is busy
may occasionally be scheduled to serve guests in a Carside To-Go or Server support role
fills out feature sheets accurately
assists in general front of house maintenance functions including maintaining restrooms, light cleaning such as dusting light fixtures, furniture, woodwork, and artifacts, washing and wiping windows, sani-bucket rotation, setting up the expo line, emptying trash, rolling silverware, and maintaining restaurant curb appeal

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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