Host/Hostess

Greensboro, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Standard Hours

Weekend Shifts

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Flexible work schedule

Training and development opportunities

Job Description

The hiring establishment is a hotel committed to providing exceptional guest experiences through attentive service and a welcoming environment. As a well-regarded accommodation provider, the hotel offers guests a variety of amenities designed to enhance their stay, including a complimentary breakfast service. This service is a valued feature that supports guest satisfaction and loyalty, reflecting the hotel's dedication to comfort and convenience. The establishment prides itself on maintaining high-quality standards in cleanliness, hospitality, and guest relations, ensuring every visitor feels welcomed and well-cared for throughout their visit.

The role of the Host/Hostess is crucial in upholding these standards, partic... Show More

Job Requirements

High school diploma or equivalent
Prior experience in hospitality or customer service preferred
Ability to communicate clearly and respectfully with guests and employees
Willingness to wear uniform and name tag
Ability to stand for extended periods
Basic food preparation and service skills
Availability to work early mornings and weekends
Honest and trustworthy behavior
Ability to follow safety and security protocols
Ability to operate service equipment
Commitment to guest satisfaction
Ability to work cooperatively with team members

Job Qualifications

High school diploma or equivalent
Previous customer service experience preferred
Excellent communication and interpersonal skills
Ability to work in a team environment
Basic knowledge of food safety and hygiene practices
Ability to multitask and maintain a clean work environment
Strong sense of responsibility and ownership
Ability to handle guest inquiries and complaints professionally
Attention to detail and organizational skills
Flexibility to work various shifts including mornings and weekends

Job Duties

Arrive to work on time and give advance notice when absence is anticipated
Wear proper uniform and always have on your name tag
Treat guest properly with respect and turn in all lost and found items
Be honest with hotel employees and guests
Make yourself available to employees and guests at all times
Relate to employees and guests in a respectful manner
Communicate with sensitivity and tact
Convey interest and concern for guests needs or complaints
Put yourself in the other person's place
Respond promptly to employee or guest inquiries or complaints
Demonstrate a commitment to servicing the guest
Make sure all is reported to Manager
Take the initiative to speak to a guest before they speak to you
Acknowledge guests with eye contact and a greeting
Offer assistance to guests
Always try to be one step ahead of them in meeting their needs
Keep all storage areas neat and clean
Establish a set of personal quality standards for the service area in cleanliness and work continuously to maintain those standards
Write down maintenance or security problems to ensure they are not overlooked
Prepare all food and beverages
Keep all supplies, breakfast food and drinking products stocked and fresh
Take inventory of food, beverage and supplies
Inform management of your supply needs
Stock and restock all food, beverage, and supplies and be able to operate the service equipment
Help other employees when needed
Refer guest requests or concerns to appropriate department
Report pertinent information to the next shift orally and in log books
Respond to guest issues received by other employees
Continue and maintain a working relationship with other employees
Each employee is part of the hotel security team and is responsible for reporting any potential hazards to the management
Investigate in the absence of the manager any alleged injuries which occur on the premises
Complete incident or accident reports as necessary
Show concern and consideration for the guest, but never acknowledge responsibility
Know where gas, electric, water cut off, and breakers are located
Know location of emergency lights
Understand the relationship of complimentary service to guest satisfaction and other areas of the hotel
Pour coffee and juice when refills are needed
Provide accurate information and directions to guests
Perform all duties assigned by manager
Help in short-staffed areas when called upon
Undergo all screening questions before performing those job descriptions

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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