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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Paid Time Off
employee discount
uniform provided
Training and Development
Meal Discount
team environment
Job Description
The hiring establishment is a hotel that places a strong emphasis on guest satisfaction and service quality through maintaining a clean, welcoming, and well-organized complimentary breakfast area. This hotel strives to deliver exceptional hospitality and create a comfortable and enjoyable experience for every guest who stays with them. The establishment understands that the smallest details contribute significantly to the overall impression of the property, and the role of the host or hostess is crucial in achieving these standards. As a hotel in the hospitality industry, it caters to a diverse clientele, requiring staff members to exhibit professionalism, respect, and a... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in hospitality or customer service preferred
- Excellent communication and interpersonal skills
- Ability to maintain cleanliness and organize service areas
- Basic knowledge of food preparation and safety
- Must be punctual and reliable
- Ability to work flexible hours including mornings
- Willingness to assist other departments when needed
- Ability to follow instructions and report issues promptly
- Must pass hotel screening procedures before performing additional duties.
Job Qualifications
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Strong interpersonal and communication skills
- Ability to work in a team environment
- Friendly and professional demeanor
- Ability to handle guest inquiries and complaints tactfully
- Basic food handling and safety knowledge
- Capacity to multitask and maintain cleanliness and organization
- Problem-solving skills
- Attention to detail
- Knowledge of emergency procedures and safety protocols.
Job Duties
- Arrive to work on time and give advance notice when absence is anticipated
- Wear proper uniform and always have on your name tag
- Treat guest properly with respect and turn in all lost and found items
- Be honest with hotel employees and guests
- Make yourself available to employees and guests at all times
- Relate to employees and guests in a respectful manner
- Communicate with sensitivity and tact
- Convey interest and concern for guest's needs or complaints
- Put yourself in the other person's place
- Respond promptly to employee or guest's inquiries or complaints
- Demonstrate a commitment to servicing the guest
- Make sure all is reported to Manager
- Take the initiative to speak to a guest before they speak to you
- Acknowledge guests with eye contact and a greeting
- Offer assistance to guests
- Always try to be one step ahead of them in meeting their needs
- Keep all storage areas neat and clean
- Establish a set of personal quality standards for the service area in cleanliness and work continuously to maintain those standards
- Write down maintenance or security problems to ensure they are not overlooked
- Prepare all food and beverages
- Keep all supplies, breakfast food and drinking products stocked and fresh
- Take inventory of food, beverage and supplies
- Inform management of your supply needs
- Stock and restock all food, beverage, and supplies and be able to operate the service equipment
- Help other employees when needed
- Refer guest requests or concerns to appropriate department
- Report pertinent information to the next shift orally and in log books
- Respond to guest issues received by other employees
- Continue and maintain a working relationship with other employees
- Each employee is part of the hotel security team and is responsible for reporting any potential hazards to the management and should investigate in the absence of the manager any alleged injuries which occur on the premises
- An Incident Report (for guests) or Accident Report (for employee) should be completed
- Show concern and consideration for the guest, but never acknowledge responsibility
- Know where gas, electric, water cut off, and breakers are located
- Know location of emergency lights
- Understand the relationship of complimentary service to guest satisfaction and other areas of the hotel
- Pour coffee and juice when refills are needed
- Provide accurate information and directions to guests
- Perform all duties assigned by manager
- The host/hostess may be called upon to help in short-staffed areas
- He/she must undergo all the screening questions before performing those job descriptions.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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