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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $11.75 - $16.50
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k) retirement plan
Professional development opportunities
Employee wellness programs
Job Description
Ithaka Hospitality Partners is a distinguished hospitality management company known for its commitment to delivering exceptional service experiences and fostering vibrant, sophisticated destinations. Among its portfolio is the Elevation Convening Center & Hotel, located in Montgomery, Alabama, a premier venue that combines purpose-driven hospitality with breathtaking views of downtown Montgomery. The hotel is renowned for its elegant ambiance and dedication to guest satisfaction, making it a favored destination for both business and leisure travelers. Ithaka Hospitality Partners prides itself on cultivating a culture where passion for hospitality meets professionalism, ensuring every guest encounter reflects warmth, attentiveness, and excellence.
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Job Requirements
- High school diploma or equivalent
- Prior hospitality and/or barista experience preferred
- Ability to communicate clearly and effectively
- Ability to remain calm and composed under pressure
- Prolonged periods of walking, standing, and sitting
- Ability to lift up to 50 pounds at times
- Basic knowledge of POS and reservation systems is advantageous
- Flexibility to work various shifts including weekends and holidays
Job Qualifications
- High school diploma or equivalent
- Prior hospitality and/or barista experience preferred
- Excellent written and verbal communication skills
- High levels of patience, tact, and diplomacy to defuse anger and collect accurate information and to resolve problems
- Excellent organizational skills and attention to detail
- Ability to work under pressure and deal with stressful situations during busy periods
Job Duties
- Ensuring that checklists, requisitions, and proper hostessing and closing functions are being completed each shift
- Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions, and provide accurate information
- Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for the staff and other hotel employees
- Ensure basic standard operating procedures for all outlets are in place and are in compliance with Federal, state, local, and Ithaka's own practices (eg. ServSafe, Responsible Vendor)
- Promptly punch into the timecard machine and immediately begin my shift and work as directed by the supervisor
- Ensuring sequence of service for all guest interactions are met from warm welcome to fond farewell
- Recording guest preferences into Open Table
- Upsell products to guests to ensure hotel financial profitability
- Ensuring that all steps of services as outlined in training materials are being followed on a daily basis
- Interact positively with customers promoting hotel facilities and services
- Resolve problems to the satisfaction of involved parties
- Ensure that all standards and hotel cash handling procedures are met
- Solicit feedback from guests concerning the service and food & beverage offerings in all outlets
- Operate POS system to input guest orders
- Maintain a clean and organized work area
- Greets all customers with fast, friendly, personalized service and develops a rapport with customers by learning their names, favorite drinks, and food items
- Educate all customers on our products and services
- Responds proactively to prevent customer service situations by anticipating guest needs
- Answers telephone in a courteous and friendly manner, including, but not limited to, giving store greetings, directions to store location, and receiving and filling customer orders
- Reports all defects, employee accidents or potential guest hazards to the manager on duty through our SOP
- Informs the manager on duty of any operational inconsistencies
- Ensure that proper rotation of servers is happening so that the kitchen is not overwhelmed and servers are not being double seated by following our in-house pacing guide
- Ensure servers are aware of their diners for the specific meal period by referencing Open Table and Venga
- Walk with guests at all times
- Ensure that guests with packages or credits are properly identified to servers
- Ensure all birthdays/anniversaries or special occasions are being recorded and communicated to both FOH and BOH staff
- Performs other related duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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