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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $15.00 - $1.00
Work Schedule
Standard Hours
Flexible
Benefits
Dental Insurance
Health Insurance
Tuition Reimbursement
401(k)
Vision Insurance
Life insurance
Job Description
Ithaka Hospitality Partners is a prominent hospitality management company committed to delivering exceptional experiences through its innovative and guest-centered approach. With a strong emphasis on service excellence and operational efficiency, Ithaka Hospitality Partners manages a portfolio of sophisticated destinations, including the Elevation Convening Center & Hotel located in the heart of downtown Montgomery, Alabama. This modern hotel offers guests a unique blend of comfort, style, and spectacular city views, making it a preferred choice for both business travelers and leisure guests.
Elevation Convening Center & Hotel stands out as a purpose-driven destination designed to provide warm, welcoming, and memorable e... Show More
Elevation Convening Center & Hotel stands out as a purpose-driven destination designed to provide warm, welcoming, and memorable e... Show More
Job Requirements
- High school diploma or equivalent is required
- prior hospitality and/or barista experience preferred
- excellent written and verbal communication skills
- high levels of patience, tact, and diplomacy to defuse anger and collect accurate information and to resolve problems
- excellent organizational skills and attention to detail
- ability to work under pressure and deal with stressful situations during busy periods
- prolonged periods of walking, standing, and sitting
- must be able to lift up to 50 pounds at times
Job Qualifications
- High school diploma or equivalent
- prior hospitality and/or barista experience preferred
- excellent written and verbal communication skills
- high levels of patience, tact, and diplomacy to defuse anger and collect accurate information and to resolve problems
- excellent organizational skills and attention to detail
- ability to work under pressure and deal with stressful situations during busy periods
Job Duties
- Ensuring that checklists, requisitions, and proper hostessing and closing functions are being completed each shift
- communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions, and provide accurate information
- remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for the staff and other hotel employees
- ensure basic standard operating procedures for all outlets are in place and are in compliance with Federal, state, local, and Ithaka's own practices
- promptly punch into the timecard machine and immediately begin my shift and work as directed by the supervisor
- ensuring sequence of service for all guest interactions are met from warm welcome to fond farewell
- recording guest preferences into Open Table
- upsell products to guests to ensure hotel financial profitability
- ensuring that all steps of services as outlined in training materials are being followed on a daily basis
- interact positively with customers promoting hotel facilities and services
- resolve problems to the satisfaction of involved parties
- ensure that all standards and hotel cash handling procedures are met
- solicit feedback from guests concerning the service and food & beverage offerings in all outlets
- operate POS system to input guest orders
- maintain a clean and organized work area
- greets all customers with fast, friendly, personalized service and develops a rapport with customers by learning their names, favorite drinks, and food items
- educate all customers on our products and services
- responds proactively to prevent customer service situations by anticipating guest needs
- answers telephone in a courteous and friendly manner, including, but not limited to, giving store greetings, directions to store location, and receiving and filling customer orders
- reports all defects, employee accidents or potential guest hazards to the manager on duty through our SOP
- informs the manager on duty of any operational inconsistencies
- ensure that proper rotation of servers is happening so that 1. The kitchen is not overwhelmed and 2. Servers are not being double seated by following our in-house pacing guide
- ensure servers are aware of their diners for the specific meal period by referencing Open Table and Venga
- walk with guests at all times
- ensure that guests with packages or credits are properly identified to servers
- ensure all birthdays/anniversaries or special occasions are being recorded and communicated to both FOH and BOH staff
- performs other related duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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