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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $32.00 - $36.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Paid Time Off
Vision Insurance
Life insurance
401K Matching
Employee Discounts
Job Description
Hotel Nikko San Francisco is a luxury hotel situated just off Union Square in downtown San Francisco, renowned for its exceptional service and sophisticated ambiance. With 532 guest rooms and suites, along with 22,000 square feet of meeting and banquet space, this prestigious establishment offers guests a memorable and upscale hospitality experience. The hotel features five distinct food and beverage outlets: 24-hour Room Service, ANZU Restaurant and Lounge, Kanpai Lounge, Imperial Lounge, and Feinstein's at the Nikko. Proudly ranked among the "Best Places to Work" and "Best and Brightest Companies to Work For" in the San Francisco Bay Area, Hotel... Show More
Job Requirements
- At least one-year of experience in a service industry position
- Must possess a valid California Food Handler Certification and Responsible Beverage Service (RBS), or be willing and able to obtain both before hire
- Flexible schedule is required, must be available to work evening shifts including weekends and holidays
- Ability to make instant decisions in the dining room
- Must be able to stand for 8 hour shifts
- Have a genuine ability to interact with guests in a professional and courteous manner
- The position requires an energetic and enthusiastic personality as well as someone who can work well under pressure
Job Qualifications
- At least one-year of experience in a service industry position
- Prior guest service experience preferred
- Understanding of Open Table is a plus
- Knowledge of Micros or other POS systems is advantageous
- Hotel or hospitality experience is preferred
- Genuine ability to interact with guests in a professional and courteous manner
- Energetic and enthusiastic personality
- Ability to work well under pressure
Job Duties
- Greet all guests upon arrival and departure
- Welcome guest by name when he or she is a return guest
- Manage reservations
- Answer all incoming calls, record and distribute messages
- Escort guests to appropriate seats or bar areas
- Provide description of menus and food item to guests
- Provide accurate wait times and monitor waiting lists
- Provide menus and announce waiter or waitress's name
- Coordinate with wait staff about available seating options
- Maintain a clean reception area
- Cater to guests who require extra attention (e.g. children, elderly)
- Assist wait staff as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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