Host/Hostess

Chattanooga, TN, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Exact $15.00

Work Schedule

Flexible

Benefits

Employee assistance program

Health Insurance

401(k) matching

Paid Time Off

Job Description

Ruth's Chris Steak House is a renowned upscale restaurant chain specializing in serving high-quality steaks and delivering exceptional dining experiences. Established with a strong commitment to hospitality, integrity, and success, Ruth's Chris Steak House has built a reputation for its warm welcome, exquisite cuisine, and attentive service. The company is dedicated to fostering growth and development among its team members through comprehensive training programs, enabling employees to reach their full potential within a positive and supportive environment.

This opportunity at Ruth's Chris Steak House is for the role of a Host/Seater, an essential position responsible for being the f... Show More

Job Requirements

Must be able to lift, handle and carry trays, smallwares and equipment weighing up to 25 pounds
Must have a good sense of balance, be able to bend, kneel, stoop, reach and squat on a frequent basis to obtain and store printed materials, menus, wine lists and other hostess/host stand supply items
Must be able to constantly stand and exert well-paced mobility for a period up to four hours in length
Must be able to communicate effectively and listen attentively to supervisors, employees and guests
High school diploma or equivalent
Background check required
Authorization to work in the United States

Job Qualifications

Customer service experience
Basic knowledge of the hospitality industry preferred
Strong communication and interpersonal skills
Ability to multitask in a fast-paced environment
Friendly and outgoing personality
Ability to work as part of a team
Willingness to learn and adapt
Attention to detail and professionalism

Job Duties

Greet and welcome guests as they arrive at the restaurant with a genuine smile and positive attitude
Manage the flow of guests by taking reservations, assigning tables, and ensuring efficient seating
Learn how to calculate and provide accurate wait times and keep guests informed of the status of their table
Maintain a clean and organized front-of-house area, including the host/hostess station and waiting area
Communicate with servers and kitchen staff to ensure a smooth, coordinated and fair seating process to ensure servers are not overwhelmed or underseated
Escort guests to their assigned tables, present menus, and assist with seating arrangements
Accommodate special seating requests if possible
Engage with guests, anticipate their needs, and respond promptly to any inquiries or concerns
Maintain knowledge of the menu, daily specials, and restaurant promotions to provide accurate information to guests
Handle guest complaints or issues professionally or bring them to the manager when necessary
Assist in coordinating reservations and managing the wait list
Collaborate with the restaurant team to ensure exceptional customer service and satisfaction
Monitor and manage smooth and efficient table turnover
Maintain a professional and polished appearance, adhering to the restaurant's grooming and dress code standards
Uphold high standards of cleanliness and hygiene throughout the restaurant
Provide a superior guest experience for all Ruth's Chris Steak House guests

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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