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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $14.00 - $1.00
Work Schedule
Flexible
Weekend Shifts
Benefits
PTO
Health Insurance
401k
flexible schedule
employee dining discount
Employee assistance program
Job Description
UP on The Roof is a distinguished rooftop restaurant that offers an exceptional dining experience combined with breathtaking views. Situated in a prime location, UP on The Roof is known for its commitment to hospitality, integrity, and success, which extends to both its guests and team members. The establishment prides itself on creating a welcoming atmosphere where quality service and customer satisfaction are paramount. This restaurant blends a vibrant atmosphere with professional service, making it a preferred destination for locals and tourists alike seeking a memorable dining experience. With a focus on quality, the restaurant offers an extensive menu featuring... Show More
Job Requirements
- Must be able to lift, handle and carry beverage items, supplies, glass racks, smallwares and equipment weighing up to 50 pounds
- Must have a good sense of balance, be able to bend, kneel, stoop, reach and squat on a frequent basis to obtain and store food, beverage items, smallwares and service equipment
- Must be able to constantly stand and exert well-paced mobility for a period up to four hours in length
- Must be able to communicate effectively and listen attentively to supervisors, employees and guests
- Background check required
- We are an equal opportunity employer
- E-Verify employer
Job Qualifications
- Previous experience in a customer service role, preferably in a restaurant or hospitality setting
- Exceptional interpersonal and communication skills to interact effectively with guests and team members
- Strong organizational and multitasking abilities to handle high-volume situations efficiently
- Ability to remain calm and composed under pressure, providing excellent service even during busy times
- Knowledge of restaurant operations and familiarity with reservation systems is a plus
- A positive and friendly demeanor
- Flexibility to work evenings, weekends, and holidays as per the restaurant's schedule
Job Duties
- Greet and welcome guests as they arrive at the restaurant with a genuine smile and positive attitude
- Manage the flow of guests by taking reservations, assigning tables, and ensuring efficient seating
- Maintain a clean and organized front-of-house area, including the host/hostess station and waiting area
- Communicate with servers and kitchen staff to ensure a smooth, coordinated and fair seating process to ensure servers are not overwhelmed or underseated
- Escort guests to their assigned tables, present menus, and assist with seating arrangements
- Accommodate special seating requests if possible
- Engage with guests, anticipate their needs, and respond promptly to any inquiries or concerns
- Maintain knowledge of the menu, daily specials, and restaurant promotions to provide accurate information to guests
- Assist in coordinating reservations and managing the wait list
- Monitor and manage smooth and efficient table turnover
- Maintain a professional and polished appearance, adhering to the restaurant's grooming and dress code standards
- Uphold high standards of cleanliness and hygiene throughout the restaurant
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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