Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Professional Development
Employee Discounts
Job Description
The Polo Club is a prestigious private club known for its exceptional service and exclusive amenities, catering to its valued members and their guests. Established with a commitment to providing a luxurious and welcoming atmosphere, the club offers a variety of food and beverage venues where members can enjoy fine dining experiences. The club prides itself on maintaining a professional, friendly, and hospitable environment that reflects its high standards and dedication to member satisfaction. With a focus on delivering outstanding service, the Polo Club ensures that every interaction with members and guests leaves a positive and lasting impression.
This po... Show More
This po... Show More
Job Requirements
- High school diploma or general education degree (GED)
- a minimum of six months experience and/or training in the food and beverage or customer service related industry
- or equivalent combination of education and experience
- ability to communicate well in English
- ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- ability to write routine reports and correspondence
- ability to effectively present information one-on-one to members and guests
- ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- ability to interact professionally and maintain effective working relationships with superiors, co-workers and members
- able to multi-task and work in a fast-paced environment
- strong organizational skills
- excellent customer service and interpersonal skills
- physical ability to stand, walk, use hands to finger, handle, or feel
- reach with hands and arms and talk or hear regularly
- occasionally able to climb or balance and stoop, kneel or crouch
- able to lift and/or move up to 10 pounds
Job Qualifications
- High school diploma or general education degree (GED)
- a minimum of six months experience and/or training in the food and beverage or customer service related industry
- ability to communicate well in English
- ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- ability to write routine reports and correspondence
- ability to effectively present information one-on-one to members and guests
- ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- ability to interact professionally and maintain effective working relationships with superiors, co-workers and members
- knowledge of Microsoft Office Suite, Internet and point-of-sale (POS) electronic ordering system
Job Duties
- Greets members warmly, using their name whenever possible
- shows members to their tables, provides them with menus and ensures that the table is set properly
- obtains membership number information and assists with any requests such as guest menus, table preference, child seating and food preparation needs
- coordinates the flow of the dining room by balancing assigned tables among servers
- monitors the dining area for cell phone use, appropriate attire and other rule violations
- monitors service being provided to determine if assistance is appropriate, such as supplying bread and water
- monitors hostess/host stand to ensure area is neat, clean, mints are refilled and menus are clean
- answers the telephone and responds to members questions and orders
- attends to all opening and closing duties as per the appropriate procedure
- takes "to go" orders, ensuring that utensils, napkins and condiments are included in the bag and charges the member number accordingly
- picks up reservation sheet and ensures table set up for the next shift
- receives checks from Servers at the end of the shift and places in numerical order
- runs an area report for the shift to ensure all checks are accounted for
- puts away menus, clears trash and wipes down counter at the end of the shift and as necessary during dining service
- recognize members upon their exit, smiles and thanks them for coming to the Club to dine
- reviews checks for accuracy, signs and brings to the Food & Beverage office
- stays informed of special events, current Club issues and the specials for the day
- communicates with members, co-workers, management and the general public in a courteous and professional manner
- conforms with and abides by all regulations, policies, work procedures and instructions
- exhibits and maintains a professional demeanor and grooming standards to reflect a positive image of The Polo Club
- performs other duties as assigned by the Dining Room Manager
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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