San Jose Sheraton

Host/Hostess

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Type:
Hourly
Rate:
Range $11.25 - $15.75
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Work Schedule

Rotating Shifts
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development

Job Description

Driftwood Hospitality Management is a distinguished company renowned for its fully integrated approach to hospitality services, delivering exceptional client service across all levels. The company prides itself on fostering a culture where associates are empowered to take initiative, be proactive, and contribute meaningfully to the success of their properties. This culture of empowerment and proactive engagement creates a dynamic and supportive workplace environment where each employee is valued for their contributions and encouraged to excel. Driftwood Hospitality Management comprises a team of the finest talent in the hospitality industry, encompassing every employee, position, and hotel under its management umbrella. This... Show More

Job Requirements

  • High school diploma or equivalent
  • Previous experience in hospitality or customer service preferred
  • Ability to work flexible hours including nights, weekends, and holidays
  • Ability to maintain a neat, clean, and well groomed appearance
  • Knowledge of safety and emergency procedures
  • Ability to use protective equipment
  • Ability to follow company policies and procedures

Job Qualifications

  • High school diploma or equivalent
  • Excellent communication and interpersonal skills
  • Previous experience in hospitality or customer service preferred
  • Ability to work flexible hours including nights, weekends, and holidays
  • Strong organizational skills
  • Ability to maintain a neat, clean, and well-groomed appearance
  • Knowledge of safety and emergency procedures
  • Ability to work as part of a team
  • Positive attitude and a proactive approach to guest service

Job Duties

  • Provide arriving guests with a prompt, gracious greeting and seat them comfortably with menus
  • Take reservations by phone and in person, providing helpful, accurate responses to inquiries
  • Ensure that tables are clean and set before seating guests and seating charts for station rotations are maintained
  • Tidy the service podium, keeping it organized, and maintain a supply inventory
  • Serve guests with beverages, breads and butter to begin their dining experience and replenish as necessary
  • Transport all dirty tableware from dining room to dishwashing area for proper cleaning
  • Perform general cleaning tasks using standard hotel cleaning products as assigned by supervisor to adhere to health standards
  • Folding napkins for all meal periods throughout the day to maintain an adequate supply
  • Stocks and maintains service stations with the proper supplies before, during and after each shift
  • Assists servers in the delivery of orders and pre-busing tables
  • Perform other duties as requested, such as cleaning unexpected spills, or special guest requests, to ensure total satisfaction
  • Adheres to all company policies and procedures
  • Follows safety and security procedures and rules
  • Knows department fire prevention and emergency procedures
  • Utilizes protective equipment
  • Reports unsafe conditions to supervisor/manager
  • Reports accidents, injuries, near-misses, property damage or loss to supervisor/manager
  • Provides for a safe work environment by following all safety and security procedures and rules
  • All team members must maintain a neat, clean and well groomed appearance
  • Perform any related duties as requested by supervisor/manager
  • Assists other Restaurant Personnel when needed

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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