Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $1.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Job Description
The establishment seeking to hire a Host/Hostess is a vibrant and guest-focused hospitality venue, dedicated to providing exceptional service and a memorable experience to every guest. This role is essential in creating an inviting atmosphere as the first point of contact, greeting guests warmly, managing reservations, and ensuring smooth guest flow throughout their visit. Known for its commitment to quality and customer satisfaction, the venue continuously strives to recommend services, upsell products, and promote its various facilities in order to maintain high standards and increase profitability. Situated in a dynamic environment, the establishment embraces inclusivity and equal employment opportunities, affirming... Show More
Job Requirements
- High school diploma or equivalent
- prior hospitality and/or barista experience preferred
- excellent written and verbal communication skills
- high levels of patience, tact, and diplomacy to defuse anger and collect accurate information and to resolve problems
- excellent organizational skills and attention to detail
- ability to work under pressure and deal with stressful situations during busy periods
- ability to stand, walk, and sit for prolonged periods
- ability to lift up to 50 pounds
Job Qualifications
- High school diploma or equivalent
- prior hospitality and/or barista experience preferred
- excellent written and verbal communication skills
- high levels of patience, tact, and diplomacy
- excellent organizational skills and attention to detail
- ability to work under pressure and deal with stressful situations during busy periods
Job Duties
- Ensuring that checklists, requisitions, and proper hosting and closing functions are being completed each shift
- communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions, and provide accurate information
- remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for the staff and other hotel employees
- ensure basic standard operating procedures for all outlets are in place and are in compliance with Federal, state, local, and company practices
- promptly punch into the timecard machine and immediately begin shift and work as directed by the supervisor
- ensuring sequence of service for all guest interactions are met from warm welcome to fond farewell
- recording guest preferences into Open Table
- upsell products to guests to ensure hotel financial profitability
- ensuring that all steps of services as outlined in training materials are being followed on a daily basis
- interact positively with customers promoting hotel facilities and services
- resolve problems to the satisfaction of involved parties
- ensure that all standards and hotel cash handling procedures are met
- solicit feedback from guests concerning the service and food and beverage offerings in all outlets
- operate POS system to input guest orders
- maintain a clean and organized work area
- greet all customers with fast, friendly, personalized service and develop a rapport with customers by learning their names, favorite drinks, and food items
- educate all customers on products and services
- proactively respond to prevent customer service situations by anticipating guest needs
- answer telephone in a courteous and friendly manner including giving store greetings, directions, and receiving and filling customer orders
- report all defects, employee accidents or potential guest hazards to the manager on duty
- inform the manager of any operational inconsistencies
- ensure proper rotation of servers to prevent overwhelming the kitchen and double seating of servers
- ensure servers are aware of their diners for specific meal periods by referencing Open Table and Venga
- walk with guests at all times
- ensure guests with packages or credits are properly identified to servers
- ensure all birthdays/anniversaries or special occasions are recorded and communicated to both front and back of house staff
- perform other related duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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